Identity and Access Management Engineer 1

Profile

Description

The Identity and Access Management Engineer 1 performs Identity and Access Management tasks related to end user access, such as access additions and deletions via Access Profiles and Access Models. This position also provides help and support to our end users and business partners by phone and various written communication systems in a constantly changing environment.

Responsibilities

Humana is seeking an Identity and Access Management Engineer 1 that:

Identifies issues and inconsistencies and provides resolution to end users and business partners.

Makes decisions regarding own work approach/priorities, and follows direction.

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

1 to 3 years of exceptional Customer Service experience aimed at customer support and guidance via both phone and written communication.

Skilled at performing Identity and Access management tasks related to end user access via role based access requests.

Strong ability to assess urgency and prioritization and make good decisions based upon situational circumstances

Excellent written and verbal communication skills via email and phone to provide guidance and issue resolution for the end user and our business partners.

Ability to clearly and concisely document and maintain knowledge articles related to daily work as well as new processes as they arise.

Analytical and problem solving skills with the ability to think outside the box

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Team-oriented and skilled in working within a collaborative environment

Ability to effectively multi-task, prioritize and execute tasks in a high-pressure environment

Collaborate with peers and multiple teams to identify improvements and identify areas

Preferred Qualifications

Bachelor's degree or Master's Degree in Cyber Security and Access Management

Experience integrating Security Policies, virtual access and controls

Experience integrating Identity and Access Management Security technologies with existing technologies

Industry Certifications: Azure-900

Additional Information

Hours are from 9 a.m. to 6 p.m. EST with possible needed hours from 10 a.m. to 7 p.m. during Annual Enrollment Period (AEP)

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com