Customer Account Representative-Accounts Receivable

Profile

\u003cp\u003eHolt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Customer Account Representative position available at our San Antonio, Texas location which is located at \u003cspan style=\u0022text-align: left; text-decoration: none; color: #222222; background-color: transparent;\u0022\u003e\u0026nbsp;\u003c/span\u003e\u003cspan style=\u0022padding-left: 0px; padding-right: 0px; text-align: left; text-decoration: none; color: #222222; background-color: transparent;\u0022\u003e5665 Connally Loop, S East Loop 410, San Antonio, TX 78222.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\u0022padding-left: 0px; padding-right: 0px; text-align: left; text-decoration: none; color: #222222; background-color: transparent;\u0022\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eThe incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company\u0027s mission and core business values; 2)\u0026nbsp;Collaboration with key internal/external resources and 3) Ongoing self-development.\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\u0022padding-left: 0px; padding-right: 0px; text-align: left; text-decoration: none; color: #222222; background-color: transparent;\u0022\u003e\u003cstrong\u003eJob Description\u003c/strong\u003e\u003cspan\u003e\u0026nbsp;:\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e
\u003cp\u003eThe Customer Account Representative handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service-oriented manner.\u003c/p\u003e
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\u003cli\u003eMonitors assigned account portfolios, contacts customers for payment information on past-due invoices, and documents all collection efforts\u003c/li\u003e
\u003cli\u003eResolves billing and customer credit issues and investigates historical data\u003c/li\u003e
\u003cli\u003eIdentifies high-risk accounts and communicates information to management review and collaborates throughout the collection process\u003c/li\u003e
\u003cli\u003eConsistently communicates customer service and collection issues to internal business partners in a timely manner\u003c/li\u003e
\u003cli\u003eVerifies customer account information is correct and updates as needed\u003c/li\u003e
\u003cli\u003e\u0026nbsp;Processes credit card payments and requests refunds\u003c/li\u003e
\u003cli\u003e\u0026nbsp;Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards\u003c/li\u003e
\u003cli\u003ePerforms other duties as assigned related to business department functions\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eQualifications:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eA qualified candidate must have the following skills or abilities:\u003c/p\u003e
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\u003cli\u003eMust be proficient in using Microsoft Excel, Word, and Outlook.\u0026nbsp;\u003c/li\u003e
\u003cli\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eMust have strong analytical and organizational skills.\u003c/span\u003e
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\u003cp\u003eMust have excellent communication skills, both written and verbal\u003c/p\u003e
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\u003cp\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eMust have good judgment and decision making skills\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
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\u003cli\u003eMust be a well-organized, thoughtful, and self-motivated person with good phone and people skills.\u003c/li\u003e
\u003cli\u003e\u003cspan style=\u0022color: #000000; background-color: #ffffff;\u0022\u003eMust be capable of working in a fast-paced environment.\u003c/span\u003e\u003c/li\u003e
\u003cli\u003eMust have excellent attendance and work performance.\u003c/li\u003e
\u003cli\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eMust self-motivated with a high commitment to completing tasks in a timely manner.\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eRequirements:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003e\u003cspan style=\u0022color: #000000;\u0022\u003e\u0026nbsp;\u003cspan style=\u0022color: #000000;\u0022\u003eMinimum 1 year of\u0026nbsp;experience in Consumer or Commercial collections required, three or more years\u0026rsquo; preferred\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eKnowledge of accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittances\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eMust have extensive knowledge of the Fair Debt Collections Practices Act\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan style=\u0022color: #000000;\u0022\u003eEducation:\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\u0022color: #000000;\u0022\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
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\u003cli\u003eMinimum of a High School Diploma or equivalent.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eCollege degree preferred.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eTravel:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eNone\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eSupervisory:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eNone\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eHow to Apply\u003c/strong\u003e\u0026nbsp;:\u003c/p\u003e
\u003cp\u003eYou must apply to our website in order to be considered for employment. The website is\u0026nbsp;\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cspan style=\u0022text-decoration: underline; color: #0000ff;\u0022\u003ehttp://www.holtcat.com/careers\u003c/span\u003e\u003c/span\u003e.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWe also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eHOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.\u003c/li\u003e
\u003cli\u003eIt is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eDisclaimer:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003ePlease note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.\u003c/span\u003e\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:1f73f4bb-751f-45f6-aff8-023a68e19b58,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2021-02-11T17:45:00.749Z,InternalPostedDate:2021-02-11T17:45:00.749Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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