Job Details

Customer Service Specialist - 2nd shift

Company name
Citigroup Inc


Florence, KY

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Customer Service Specialist - 2nd shift','18074613','!*!Join our team as a 2nd shift Customer Service Specialist!

Work schedules ending after 9:00pm include 10% shift differential for all hours worked, including training hours. 

Hourly rates start at $15.27, 

plus 10% shift differential means you'll earn $16.80 per hour!

Earn an additional 20% weekend premium for all hours worked on Saturday or Sunday. 

This role also offers the potential to earn incentive based on your performance assisting card members. 

Medical benefits begin Day One of your employment!

We accomplish this all within a state of the art facility which offers a cafeteria, game room, professionally staffed employee medical center and on-site fitness center.  In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.  

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Representative 4. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience. 

On a day to day basis our Customer Service Specialists will be called on to:

·         Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every  client interaction

·         Effectively break down information and identify opportunities to gain client agreement and trust

·         Take ownership of every client experience

·         Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

·         Achieve monthly individual and team based targeted performance  goals

·         Commit to treating clients and teammates with the utmost integrity and respect

·         Challenge yourself and raise the bar for excellence in customer service

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

The Florence, KY site is a strategic site for Citigroup, with multiple lines of business located on campus.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.



Minimum 1 year of customer service experience (financial services, call center, retail, etc.)

Excellent communication, decision making, persuasion and problem resolution skills

Experience working in fast-paced, goal oriented and team based structured environment

Proficiency with Windows based applications (ability to navigate within multiple screens)

High School Diploma, GED or relevant experience required

A strong interest in continued  learning and career advancement opportunities

Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic. ','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','NAM-USA-KY-Florence','','Operations Customer Service','Full-time','Other','Variable','Regular','No','','','Customer Service Specialist - 2nd shift'

Company info

Citigroup Inc
Website :

Company Profile
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial products and services. We strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible.

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