Chief Claims Officer

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Chief Claims Officer
The candidate will manage a team of claims professionals by establishing clear performance metrics and monitoring standards. Buildout of claims capability to support diverse global portfolio, including the growing Insurance & Services primary insurance segment and partnerships with MGAs/TPAs and other external parties. Implement consistent global policies and procedures, and develop and implement claims best practices for proper and consistent claim performance, compliance and achievement of business goals, both internally and across externally managed claims handling capabilities. Ensure that claims are processed efficiently and correctly by working closely with insurers, loss adjusters, solicitors, brokers, claimants or their representatives, and relevant departments. Ensure the complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Identify issues and trends in the portfolio; take appropriate and corrective action where necessary; communicate trends to underwriters, insureds and brokers. Identify claims with significant exposure and take a more active role in coordinating a strategy for an appropriate resolution. Establish robust complaint-handling guidelines and serve as the primary contact. Investigate potentially fraudulent claims. Coordinate with underwriting on current and proposed policy language and new markets to enter. Cultivate a departmental culture that excels in communication and collaboration. Drive the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives. Proactively establish relationships with brokers and insureds to maximize the competitive advantage derived from the claim’s operation. Attend industry conventions and events and become a sought thought leader on developing issues. Attend marketing, account renewal, and reinsurance meetings as appropriate to communicate claims-handling philosophy and leading position in this area. Work closely with the company’s loss control function to provide value-added services to insureds that reduce the company’s exposure to loss.

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