Help Desk Technician

Profile

Help Desk Technician
The candidate will provide information technology help desk support to attorneys and staff related to desktop hardware, software, mobile devices and other end user systems. Support includes prioritizing, researching, escalating and resolving issues based on feedback from end users. Provide end user application training individually or in a group setting. Document support issues, system information and training materials. Provides information technology help desk support, including customer inquiries of varying complexity related to hardware, software and mobile computing devices. Collaborate with other IT technical support staff to identify and resolve core problems. Utilize problem-solving skills to provide assistance and support to customers. Ensure issues are properly prioritized and resolved or escalated in a timely manner. An Associate’s degree is preferred with 1-2 years of help desk experience. Should have 1-year experience working in a service/help desk or in an application support role; part of a help desk team. Proficiency with Microsoft Windows (10, 11, Server 2016), including application installation and imaging. Experience with Microsoft Office 365, Exchange, and Teams. Experience with networking hardware (firewalls, switches, TCP/IP networking). Experience with supporting and maintaining multi-function printers and copiers. Mobile device knowledge is a plus. User support training or experience is a plus. Experience supporting a virtual environment is a plus. Must be open to continued professional development and have the ability to learn as technology changes.

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