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Job Details

Cash Management Specialist

Company name
CSC Holdings LLC

Location
Jericho, NY, United States

Employment Type
Full-Time

Industry
Finance, Telecom

Posted on
Jul 21, 2021

Valid Through
Nov 03, 2021

Apply for this job






Profile

\u003Cp\u003EAltice USA is a cutting\u002Dedge communications, media, and tech company. We connect people to what matters most to them\u003B texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We\u0027re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We\u0027re not the only ones who have seen it\u003B we\u0027ve recently been recognized by Forbes as one of America\u0027s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity \u0026amp\u003B inclusion program.\u003C/p\u003E\u003Cdiv\u003E\u003Ch2\u003EResponsibilities\u003C/h2\u003E\u003Ch2\u003EBASIC FUNCTION\u003C/h2\u003E\u003Cp\u003E Under limited supervision, support the external and internal customer experience by providing accurate resolution and working knowledge of payment processing, research and customer service in a multi\u002Dproduct environment for the entire Cable \u0026amp\u003B Communication organization.\u003C/p\u003E\u003Ch2\u003EDUTIES AND RESPONSIBILITIES\u003C/h2\u003E\u003Cp\u003E  1. Performs and communicates within compliance all aspects of the Cable Data, OSMS, and web\u002Dbased billing systems (i.e. E\u002Dbill, EBOX, IVR, Mobile, Wells Fargo etc.).\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EReviews and utilizes cycle cutoffs and related information to maximize customer satisfaction including but not limited to accounts receivables, and customer correspondence\u003C/li\u003E\u003Cli\u003EUnderstands, administers and ensures compliance of company policies and procedures\u003C/li\u003E\u003Cli\u003EPossess working knowledge of the subscribers monthly billing statement which includes charges, prorates, credits, install fees, late fees, non sufficient funds fees, pay per view charges, equipment charges \u003C/li\u003E\u003Cli\u003EEvaluates researches and resolves standard customer issues to include on\u002Dline web tools (KDB, Wells Fargo, Chase Bank, E\u002Dbill, EBOX, mobile ) and reviewing data from various in\u002Dhouse reports. Responds to customer inquiries and complaints. \u003C/li\u003E\u003Cli\u003EResponsible for reporting any system issues or errors that hinder the performance of the database\u003C/li\u003E\u003Cli\u003EDemonstrates analytical proficiency and diagnostic skills in resolving customer issues on first contact, including exercising empowerment (taking ownership), and appropriate follow\u002Dthrough.\u003C/li\u003E\u003C/ul\u003E\u003Col start\u003D\u00222\u0022\u003E\u003Cli\u003ECoordinates the research, adjustments and payment applications of customer accounts. Ensures that standard resolution and completion (including quality control) of payment processing, deposit preparation, research, and report entries are processed on an accurate and timely basis.\u003C/li\u003E\u003C/ol\u003E\u003Cul\u003E\u003Cli\u003EProcesses manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards. \u003C/li\u003E\u003Cli\u003EResponsible for accurate payment processing and deposit preparation (including Daily Transmittal Forms).\u003C/li\u003E\u003Cli\u003EEnsures the maintenance of all customer payment options to include but not limited to credit cards, COD\u0027s, direct payment program, check by phone, direct office payments\u003C/li\u003E\u003Cli\u003EFollow proper banking institution and armored car service procedures\u003C/li\u003E\u003Cli\u003EResearches and reconciles standard payment exceptions, disputes and misapplied payments\u003C/li\u003E\u003Cli\u003EResponsible for resolving issues that are of moderate complexity, that require research or escalation as it relates to the day\u002Dto\u002Dday operation\u003C/li\u003E\u003Cli\u003EResponsible for balancing lockbox deposits and preparing for any overpayments.\u003C/li\u003E\u003Cli\u003EMeet standard corporate requirements as dictated by Corporate Accounting\u003C/li\u003E\u003Cli\u003EProvide information to the Supervisor regarding reconciliation items such as internal payment batch overage and shortages that may affect cash reporting\u003C/li\u003E\u003Cli\u003EReport all processing discrepancies as stated in the established policies and procedures\u003C/li\u003E\u003Cli\u003EProvide feedback to the Supervisor regarding issues that affect the day\u002Dto\u002Dday Cash Management function\u003C/li\u003E\u003Cli\u003EManages cash management traffic desk to ensure proper handling of internal mailboxes, phone calls, faxes and subscriber inquiries are resolved within department compliance.\u003C/li\u003E\u003Cli\u003EProvide advanced, professional, courteous, and accurate service support to our customers for all Optimum products and services.\u003C/li\u003E\u003Cli\u003EResponsible for achieving high levels of customer satisfaction while performing the customer service support function.\u003C/li\u003E\u003Cli\u003EConsistently and effectively perform all actions needed to resolve customer issues during the first point of contact.\u003C/li\u003E\u003Cli\u003EMaintain proficiency and knowledge of new emerging applications, consumer electronic technology and other end user devices that customers connect to or use on the Cablevision network. \u003C/li\u003E\u003Cli\u003EUse all contact channels (phone, email and text), the representative will provide consistent, effective and efficient handling of customer transactions in real time. This includes, but not limited to: working simultaneously with multiple software applications\u003B immediate/direct keyboarding into customer service information systems\u003B consistently following up on promises and commitments on a timely basis\u003B and appropriately identify and escalate unresolved issues.   \u003C/li\u003E\u003Cli\u003EProvide routine and advanced customer service billing support. This includes, but not limited to: explaining billing statements to customers, processing customer payments for service, and issuing credits.\u003C/li\u003E\u003Cli\u003EEffectively communicates, using professional and appropriate language, to explain customer bills, payment issues and handle billing disputes consistent with Cablevision standards.\u003C/li\u003E\u003Cli\u003EConsistently and accurately document to databases as required (i.e., IDA, DDP, KDB forms, research logs etc.).\u003C/li\u003E\u003Cli\u003EOn a daily basis, keep current and informed on all informational sources available (i.e., KDB, field communications, training documents, etc.).\u003C/li\u003E\u003Cli\u003EPerform all work\u002Drelated tasks, including escalation of issues, in a manner that is in compliance with the Cablevision values, policies and procedures.\u003C/li\u003E\u003Cli\u003EConsistently meet all delivery, technical, productivity, and process goals consistent with the grade level requirements.\u003C/li\u003E\u003Cli\u003EParticipates in special projects and performs other duties as assigned.\u003C/li\u003E\u003C/ul\u003E\u003Col start\u003D\u00223\u0022\u003E\u003Cli\u003EResponsible for ensuring the timely completion of standard level projects in conjunction with Billing and Collections Management.\u003C/li\u003E\u003Cli\u003EResponsible for performing any and all administrative tasks through use of appropriate company documentation, ensuring it is completed in a thorough and accurate manner.\u003C/li\u003E\u003Cli\u003EResponsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis.\u003C/li\u003E\u003Cli\u003EResponsible for performing all work related tasks in a manner that is in compliance with all Cablevision policies and procedures.\u003C/li\u003E\u003Cli\u003EPerform such duties, as the position\u0027s supervisor may deem necessary.\u003C/li\u003E\u003C/ol\u003E\u003Ch2\u003ESCOPE\u003C/h2\u003E\u003Cp\u003EUtlize their knowledge of  payment processing, research, and customer service, to ensure accurate  posting, deposit preparation, and application of all payment methods, including E\u002Dbill, Clear\u002DTran, lockbox, credit card, IVR, recurring, home banking, third\u002Dparty, and cash/money orders. \u003C/p\u003E\u003C/div\u003E\u003Cdiv\u003E\u003Ch2\u003EQualifications\u003C/h2\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EQUALIFICATIONS\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003E \u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E\u003Col\u003E\u003Cli\u003EHigh School Diploma or equivalent required. Work experience in banking or other financial \u003C/li\u003E\u003Cli\u003EExperience in the Telecommunication Industry preferred including knowledge of the billing system and order processing.\u003C/li\u003E\u003Cli\u003EExcellent problem solving, conflict resolution and analytical skills.\u003C/li\u003E\u003Cli\u003EExcellent oral and written communication skills, organization skills, and accuracy with details required. \u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.\u003C/p\u003E\u003Cp\u003EAltice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA\u002Dcompliant background screening, human resource administration and compliance with federal, state and local law.\u003C/p\u003E\u003C/div\u003E,

Company info

CSC Holdings LLC
Website : http://www.cablevision.com/

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