Job Details

Logistics Administrator

Company name
Hewlett-Packard Company

Andover, MA

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Logistics Administrator  Job Description:   In this role, you will work with all customers and logistics service providers to ensure shipments are picked-up and packaged from our customer locations and delivered accurately and timely to the end destination.  Provide world class customer service and logistical solutions.Work directly with Hewlett Packard Enterprise Financial Service (HPEFS) Global Logistics TeamInteracts with (phone and email): Leasing Customer Delivery team, including CRS'sAsset Recovery Services (ARS) team, including Customer Delivery Specialist'sAll customersTransportation providersInternal and external processing centersCustomer returns management - Responsibility: Monitor returns mailbox(s) for new quote requests and new customer pick up/return requestsContact customer to discuss return instructions and gather customer site detailsManage shipment against customer requirementsSchedule equipment pick-upContact carrier to discuss return requirements, transportation processes and instructions.Track equipment from customer to warehouseTrack shipment using HPFS Logistics Portal and carrier tracking reportsUpdate system with proper shipment detailsPick-up datesPick-up issuesFinal pick-up costsManage shipment costs and customer invoicingProcess freight claims as required.Other ResponsibilitiesCollaborate with associates to improve efficiency, productivity and processesLead projects as neededAssist colleagues with scheduling and tracking lease and ARS returns, as neededKnowledge/Skills/Experience Required2-4 year of logistics or transportation experienceBachelor's degree preferred but not requiredStrong customer service skills, prefer logistics/transportation experiencePC skills with experience on Microsoft Office applications (excel, word, outlook required, access is a plus)Excellent phone skillsStrong problem solving abilityTeam PlayerJob:ServicesJob Level:Entry      Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.    HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Company info

Hewlett-Packard Company
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Company Profile
Hewlett-Packard Company, together with its subsidiaries, provides products, technologies, software, solutions, and services to individual consumers, small-and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors worldwide. Its Personal Systems segment offers commercial personal computers (PCs), consumer PCs, workstations, thin clients, tablets, retail point-of-sale (POS) systems, calculators and other related accessories, software, support, and services for the commercial and consumer markets. The company’s Printing segment offers consumer and commercial printer hardware, supplies, media, software and Web services, and scanning devices, as well as inkjet and printing solutions, laserjet and enterprise solutions, and graphics solutions. Its Enterprise Group segment provides industry standard servers; business critical systems; traditional and converged storage solutions; networking products comprising controllers/switches, routers, and wireless LAN access points; and technology consulting and support services focused on cloud, mobility, and data. The company’s Enterprise Services segment offers technology consulting, outsourcing, and support services to infrastructure, applications, and business process domains; and application and business services. Its Software segment provides enterprise information management solutions, such as data analytics, information governance, and digital marketing for structured and unstructured data; IT management software; and security intelligence/risk management solutions as software licenses and software-as-a-service. The company’s HP Financial Services segment offers leasing, financing, utility programs, and asset recovery services; and asset management services to enterprise customers, as well as specialized financial services to SMBs, and educational and governmental entities. The company was founded in 1939 and is headquartered in Palo Alto, California.

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