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Job Details

IT Help Desk Technician

Company name
iVenture Solutions, Inc

Jacksonville, FL, United States

Employment Type

Bluecollar, Help Desk, It

Posted on
Sep 15, 2020

Valid Through
Dec 29, 2020

Apply for this job


IT Help Desk Technician

iVenture Solutions - Jacksonville, FL - Full Time

iVenture is a forward thinking, innovative and growing private Managed Services Provider with offices in Jacksonville, Orlando, and Tampa. We deliver premium IT services and solutions to clients who understand the importance and value of technology to their business. We are a leader in our industry and have been a Best Place to Work since 2008.

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.

Please note: we are not a recruiter or placement service.

Perks of working here as an IT Help Desk Technician:

Competitive salary

iVenture pays for 60% of your health premiums and 100% of your dental and vision premiums

We match 4% on your 401K

Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year

Quarterly employee/family outings as well as monthly in office team events

Fully equipped game room

Mileage reimbursement

Work/life balance with a focus on a 40 hour workweek

Super cool technology – pre-release software, virtual lab, never a dull technology day

iVenture is rated by its employees as a “Best Place to Work” and has a strong culture and exceptional core values

You are a great IT Help Desk Technician candidate if you have.....

Bachelor’s Degree, business related field preferred, or equivalent experience

Minimum of 1 year experience working in a 50 user Windows desktop/server environment

Well-rounded Microsoft desktop technology experience and user support.

Experience supporting the following: Expert with Windows. Exposure to Windows server technology, Active Directory and common network protocols

Flexibility to accommodate after-hours and weekend client and team member needs

Strong communication skills both verbal and written

Excellent customer service skills

What you'll be doing as an IT Help Desk Technician:

Support Microsoft Windows desktop technologies

Consult with our clients and offer guidance on technology use and best practices

Responsible for detailed documentation and follow-up with clients

Communicate the need for escalation promptly

Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Support Microsoft Windows desktop and server technologies

Consult with clients and offer guidance on technology use and best-practices

Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

Additional Information:

Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.

Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check

Company info

iVenture Solutions, Inc
Website :

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