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Job Details

Center Assistant Manager

Company name
FedEx Corporation (US)

Location
Naperville, IL

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Profile

Leads a center business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages center in the absence of the center manager. The center assistant manager is required to perform all functions normally performed by the team member General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

Evaluates the efficiency and productivity of team members in creating positive customer experiences

If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environment

Establishes and manages a process for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are delivered

Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members

Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

Maintains communication with the Center Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

Oversees shipping related services and activities

Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives

Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

Assists center manager in review and transmission of payroll and daily close out of POS

Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

All other duties as needed or required

Minimum Qualifications and Requirements

High School diploma or equivalent education

1 year of related experience, prior supervisory experience preferred

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

Applies Quality concepts presented at training during daily activities

Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at [Click Here to Email Your Resumé].

Job Requirements

Company info

FedEx Corporation (US)
Website : http://www.fedex.com

Company Profile
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 400,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 400,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team? Check out our open positions located on the Careers Site on fedex.com: http://careers.van.fedex.com/

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