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Job Details

Legal Counsel

Company name
Santander Bank, NA

Experience
3 yrs required

Location
Boston, MA, United States

Employment Type
Full-Time

Industry
Legal

Posted on
Apr 29, 2022

Valid Through
Aug 12, 2022

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Profile

Legal Counsel

The candidate will work closely with the Senior Legal Counsel and other department attorneys to provide legal and risk analysis and support with respect to potential legal, regulatory, and reputational concerns arising from customer complaints concerning Santander Bank’s various products and business lines. Partner with the Santander Executive Office in reviewing, responding to and providing recommended course of action and advice related to the resolution of customer complaints. Collaborate with compliance colleagues on regulatory concerns arising from complaints; and assist with regulatory examinations where complaint data is requested. Identify and escalate issues related to potential gaps in existing business processes, procedures, and review Bank policies and procedures as they relate to complain matters. Support the Senior Legal Counsel and others on complaints related matters, compliance and regulatory research, complaints and department tracking and reporting and other miscellaneous projects, as assigned. Work with the Santander Executive Office members to develop policy and procedure improvements related to complaints management including complaint intake and investigation strategy. Keep apprised of changes in law and regulations for complaint-related compliance matters under Dodd-Frank, Consumer Financial Protection Bureau, Federal Reserve Bank, FDIC and Office of the Comptroller of the Currency regulations. Support Regulatory Operations legal team members with respect to providing legal advice on regulatory compliance matters with an emphasis on bank regulatory issues including Reg Change Management, Privacy, CRA, Reg W, Reg O, BSA/AML, OFAC, heightened standards, whistleblower/ethics issues and new products. Collaborate with the Deputy General Counsel on regulatory/compliance matters.

Additional Information

Req ID: 2106823.

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