Job Details

FT PBX Operator - SLS South Beach

Company name
Morgans Hotel Group

Location
Miami Beach, FL, United States

Employment Type
Full-Time

Industry
Administrative, Hospitality

Posted on
Nov 16, 2020

Valid Through
Mar 01, 2021

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Profile

\u003cp\u003e\u003cimg src=\u0022https://hnh-assets.s3-us-west-2.amazonaws.com/LeaveBehind_Outside.PNG\u0022 width=\u00221307\u0022 height=\u0022437\u0022 alt=\u0022\u0022 /\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003eA global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands\u0026nbsp;\u003c/span\u003e\u003cstrong\u003e-\u0026nbsp;we are sbe\u003c/strong\u003e\u003cspan\u003e. \u0026nbsp;Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. \u0026nbsp;We are committed to\u0026nbsp;authenticity, sophistication, mastery\u0026nbsp;and\u0026nbsp;innovation. \u0026nbsp;Our stage is the world. Our time is now.\u003c/span\u003e\u003cbr /\u003e\u003cbr /\u003e\u003cspan\u003eWith this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world.\u0026nbsp;When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eJob Purpose:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eUnder the general guidance of the F\u0026amp;B General Manager, perform all duties to be responsible for the efficient service of food and beverage to all guests staying in the Hotel and for ensuring that standards and guest requirements are met at all times.\u003c/p\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eDuties \u0026amp; Functions:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eMust love and support their TEAM!\u003c/li\u003e
\u003cli\u003eMust love and take care of guests!\u003c/li\u003e
\u003cli\u003eMust say \u0026ldquo;yes\u0026rdquo; and \u0026ldquo;thank you\u0026rdquo; often!\u003c/li\u003e
\u003cli\u003eAnswer Room Service phone within two rings, using correct salutations and telephone etiquette\u003c/li\u003e
\u003cli\u003eTake guests\u0027 food and beverage orders, utilizing suggestive selling techniques and following all departmental standards\u003c/li\u003e
\u003cli\u003eInput orders into system and distribute to Servers; ensure authorization for room charges\u003c/li\u003e
\u003cli\u003eProcess all payment methods in accordance with Accounting procedures and policies\u003c/li\u003e
\u003cli\u003eGreet guests in a positive, friendly manner and make them feel welcome\u003c/li\u003e
\u003cli\u003eEffectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees\u003c/li\u003e
\u003cli\u003eMaintain complete knowledge of and comply with all departmental policies, procedures, and standards\u003c/li\u003e
\u003cli\u003eResolve guest complaints, ensuring guest satisfaction\u003c/li\u003e
\u003cli\u003eEnsure accuracy of guest name and room number of each order for delivery\u003c/li\u003e
\u003cli\u003eAccess all functions of the POS system in accordance to specifications\u003c/li\u003e
\u003cli\u003eEnsure timely set up and delivery of orders\u003c/li\u003e
\u003cli\u003eInput charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures\u003c/li\u003e
\u003cli\u003ePerforms other job related duties as assigned\u003c/li\u003e
\u003cli\u003eEffectively communicate with kitchen staff and servers\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eADDITIONAL RESPONSIBILITIES \u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eCommunicate effectively, both verbally and in writing, to provide clear direction to the venue teams.\u003c/li\u003e
\u003cli\u003eCommunicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.\u003c/li\u003e
\u003cli\u003eRemain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.\u003c/li\u003e
\u003cli\u003eMake decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTo be aware of and ensure constant compliance with all necessary operational policies including:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eHealth and Safety\u003c/li\u003e
\u003cli\u003eFood Hygiene\u003c/li\u003e
\u003cli\u003eMaintenance\u003c/li\u003e
\u003cli\u003eEmergency Procedures\u003c/li\u003e
\u003cli\u003eLiquor Licensing\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eSUPPORTIVE FUNCTIONS\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eAttend mandatory meetings including divisional meetings, staff meetings, etc.\u003c/li\u003e
\u003cli\u003eParticipate in community events and ensure corporate social responsibility goals of sbe are met.\u003c/li\u003e
\u003cli\u003eUtilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.\u003c/li\u003e
\u003cli\u003eKeep work area clean and organized.\u003c/li\u003e
\u003cli\u003eEnsure confidential documents are kept in a secured area.\u003c/li\u003e
\u003cli\u003eWhen disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.\u003c/li\u003e
\u003cli\u003eComplete other duties as assigned by the Department Head.\u003c/li\u003e
\u003cli\u003eDemonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.\u003c/li\u003e
\u003cli\u003eEnsure compliance with sbe\u0026rsquo;s policies and procedures.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eOTHER DUTIES\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eAssimilate into sbe\u0026rsquo;s culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.\u003c/p\u003e
\u003cp\u003eRegular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.\u003c/p\u003e
\u003cp\u003eDue to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.\u003c/p\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eSPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.\u003c/p\u003e
\u003cul\u003e
\u003cli\u003ePrefer a minimum of six (6) months experience as a In Room Dinning Order Taker / PBX Operator.\u003c/li\u003e
\u003cli\u003eMust have an exceptional personality and hospitality driven attitude\u003c/li\u003e
\u003cli\u003ePossess a gracious, friendly, and fun demeanor\u003c/li\u003e
\u003cli\u003eAbility to multitask, work in a fast-paced environment and have a high level attention to detail\u003c/li\u003e
\u003cli\u003eMaintain positive and productive working relationships with other employees and departments\u003c/li\u003e
\u003cli\u003eAbility to work independently and to partner with others to promote an environment of teamwork\u003c/li\u003e
\u003cli\u003eMust be able to stand or walk a minimum eight-hour shift.\u003c/li\u003e
\u003cli\u003eMust be able observant and quick to respond to various situations while also multitasking and handling stressful situations.\u003c/li\u003e
\u003cli\u003eMust be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.\u003c/li\u003e
\u003cli\u003eMust have excellent communication skills and be able to read, write, speak and understand English.\u003c/li\u003e
\u003cli\u003eMust be able to work inside and outside at all times of the year as needed, based upon business volumes.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eSAFETY REQUIREMENTS\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003ePersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.\u003c/p\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eGROOMING/UNIFORMS\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.\u003c/p\u003e
\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eOTHER\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eAdditional language ability preferred.\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:efcec10d-76f9-33f7-cdfb-f29f88f1b7b9,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-11-16T19:20:00.968Z},{JobBoardId:9c54c7ab-6c7e-79ab-6232-9c439c02b3ea,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-11-16T19:20:00.968Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Morgans Hotel Group
Website : http://www.morganshotelgroup.com/

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