Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Communications Specialist builds effective and compelling internal and external communications campaigns (including communications drafting, social media strategy and execution, digital editorial calendar programming for ongoing Xfinity On Demand and digital features, graphic design/creative, and photography curation/editorial), to support the Local Media Development team's strategy, platforms, and programming. Candidate must have proven writing experience for a range of audiences, including c-suite, employees, and consumers/general public. Background in social media strategy and visual communications/design required. The Local Media Development (LMD) team delivers purpose-driven public programming, annual corporate State & Local Investment Reports, campus content and experiences, and essential administrative communications to advance Comcast NBCUniversal's core values, local relationships, and influence.
Job Description
Core Responsibilities
Supports - and is an integral member of - a highly dynamic and cross-functional communications team on a variety of internal and external communications tactics, often with tight deadlines.
Generates executive summaries, reports, decks, talking points, social media posts, articles, and writes for a variety of formats (including long-form through short-form).
Serves as key support for LMD's social media operations for the 'Voices of the Civil Rights Movement' and 'Comcast Newsmakers' platforms, including contributing to campaign strategies, copy, creative, and advertising execution on Facebook, Twitter, Instagram, YouTube, and more. Serves as team go-to for social media and is responsible for analytics tracking, reporting, monitoring/listening and community management.
Serves as key content contributor/generator for internal social media platform Yammer.
Supports the creation of annual Comcast NBCUniversal State & Local Investment Reports, including photography research, vetting, rights clearances, and liaising with photo retouching vendor.
Liaises between the Communications, Production/Programming, Analytics, Campus Content, and Software Development divisions of Local Media Development throughout all stages of monthly and biweekly digital editorial processes across LMD digital properties. Responsible for developing, collaborating, and executing on digital editorial strategy (including featured content placement on web, and frequent check-ins with the Xfinity Editorial team).
Supports communications tactics for campus content and experience platforms, Comcast Campus App, and external and internal events.
Supports - and is a key stakeholder on - email newsletter campaign strategies and works to expand offerings to new (including external) audiences.
Creates online content and consistently checks for errors or issues (typos, broken links, thumbnail compliance, etc.), while ensuring deadlines are met.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Minimum Requirements:
2-5 years related experience required.
Bachelor's Degree in communications, public relations, journalism, or related field.
Exceptional written, oral, interpersonal, and presentation skills.
Successful writing and editing experience with a variety of print, video, and online communications media.
Ability to effectively interface with senior management.
Ability to develop and maintain effective working relationships.
Excellent judgment, attention to detail, and creative problem-solving skills.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
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