Default Quality Assurance Specialist - Claims

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Default Quality Assurance Specialist - Claims
The candidate will be responsible for servicing mortgage accounts to ensure that foreclosure, bankruptcy, and claims activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines. Completes a Quality Assurance review of all foreclosure and bankruptcy loans in the queue for referral to counsel. Completes a Quality Assurance review of all financial figures needed for the Foreclosure, Bankruptcy, and Claims process. Reviews various checklists completed for the foreclosure, bankruptcy, and claims process. Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the foreclosure or bankruptcy action. Manages various inquiries/problems relative to the execution of foreclosure or bankruptcy documents. Monitors attorney performance regarding response time to issues/problems and/or revision of legal documents. Diligently follows up on all outstanding requests and telephone calls from internal and external partners. Manages reports geared to drive workflow. Manages exception reporting used as a key control for minimizing risk. Monitors Foreclosure and Bankruptcy documents, identifying trends or risks associated with the portfolio. Notify management of all potential high-risk matters that pose a risk to the company or investor. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. Perform related duties as assigned by the manager. Should have 2+ Years of Mortgage Servicing Experience; 2+ Years of Foreclosure and/or Bankruptcy Experience; 2+ Years of Quality Assurance Experience. Should have Bachelor’s degree; Juris Doctor; GSE and Government Experience; LPS Desktop Solution Experience; knowledge of basic computer software programs including Windows, Microsoft Word and Excel, Internet, and Microsoft Outlook; requires extreme attention to detail and the ability to adhere to strict guidelines and procedures. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service; ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices; excellent oral communication skills, including the ability to effectively coach, motivate, and lead staff.

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