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Job Details

REMOTE LEGAL OFFICE POSITION - Lead Management - Phone Intensive Position

Company name
Florida Probate Solutions - The Malhotra Law Firm, PA

Location
Jacksonville, FL, United States

Industry
Legal

Posted on
Aug 15, 2020

Profile

KNOWLEDGE IN PROBATE AND ESTATE PLANNING IS A BIG PLUS!

REMOTE position requiring you to be present from 9-5 M-F for the following:

  • fielding inbound calls from our legal advertising, which will include:
    • conducting an interview to make sure they are a viable client and getting necessary information for the phone conference
    • setting appointments for the attorney
    • Forwarding calls to the appropriate parties
  • Outbound Calls
    • Required to make a certain number of outbound calls/texts each day to past leads
  • Inbound/outbound email leads
    • These will require you to follow up via email/text and phone to schedule a consult with the attorney

Average approximately 75-100 inbound/outbound calls daily

You must possess the following:

  • Excellent phone skills
  • Compassion for clients
  • Ability to deal with uncooperative clients
  • Pleasant & professional personality
  • Excellent grammar & spelling
  • Ability to multi-task
  • Attention to detail & good organization skills
  • Positive attitude & works well with team members
  • Previous experience with Probate and/or estate planning a plus

Company info

Florida Probate Solutions - The Malhotra Law Firm, PA

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