Provider Installation Professional II

Profile

Description

The Provider Installation Professional II administers the installation of assigned provider accounts. Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Professional II work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Provider Installation Professional II provides support to provider accounts by responding to inquiries and resolves issues of concern. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

The ideal applicant will possess the following skills:


Effectiveness Measurement
Information Capture
Regulatory Environment
Problem Solving
Project Administration
Provider Management
Relationship management
Microsoft Office
Consumer Experiences
Office Administration
Confidentiality
Data Analysis
Detail-Oriented
Written Communication


Required Qualifications


Minimum 1 year of experience within the Humana Service Fund Department
Proven experience with data analysis
Comprehensive knowledge of Microsoft Word and Excel
Proven experience in organizing and prioritizing work to meet deadline
Proven experience in delivering exceptional customer experiences in professional environment
Strong attention to detail
Strong verbal and written communication skills
Passionate about contributing to an organization focused on continuously improving consumer experiences


Work at Home/Remote Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbs download x 10mbs upload) for optimal performance of is required


Preferred Qualifications


Provider installation experience
Experience in Monarch
Knowledge of claims processing
SQL knowledge and experience in writing SQL queries
Experience in healthcare industry


Covid-19 Vaccine Requirement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information


Based on current guidance from the CDC, local and state governments, and Humana leadership related to the coronavirus (COVID-19) outbreak have extended travel restrictions until further notice. The policy will be reassessed as the situation warrants. Once these restrictions are lifted this role could have the potential for travel depending on business needs.
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote


Scheduled Weekly Hours

40

Company info

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