Urgent Care Center Manager - North Dallas

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Urgent Care Center Manager - North Dallas','24922-62106','United States-Texas-Dallas-CareNow - North Dallas','Full-time','Directors & Managers','!*!Urgent Care Manager
  
Job Description/Responsibilities


Oversee day to day operations of assigned center

Meet with Medical Director (MD) and Associate Medical Director (AMD) regularly to ensure clinic runs smooth and efficient

Helps with marketing events and on-sites

Creates and maintains schedule for Lab, Nurse and Mid-level providers at assigned center

Helps MD with doctor schedule as requested

Interviews all Lab, Nurse and Patient Representatives for assigned center

Creates training schedule for nurse and lab.

Conducts a portion of the new hire nurse training

Works closely with Front Desk Manager on front desk issues

Ensures customer service initiatives are implemented and that service is excellent

Gives feedback and warnings to staff as appropriate or needed

Oversees all patient complaints

Prepares and conducts performance evaluations for lab, mid-level, nurse and reviews front desk evaluations prepared by Front Desk Manager for reps. 

Works open shifts in lab (if a multi-tech) or nurse area if open

Conducts one-on-ones with Front Desk Manager, nurse and techs

Works closely with company accounts that use center for pre-employment or work comp. A liaison for accounts. 

The CareNow Urgent Care Clinic hours are Monday-Friday 8am-pm, Saturdays 8am-8pm, and Sundays 8am-5pm.  You must have the flexibility to work during those hours.
 The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.

 
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Job Requirements



Experience as a licensed as one of the following: Medical Assistant, NCT, ARRT, Licensed Vocational Nurse(or LPN), Paramedic(EMT-P), or Registered Nurse.

Previous management experience preferred

Must have proficient computer skills

Able/willing to monitor wait times evening and weekends

Able/willing to work all required hours

Able /willing to put in extra hours when needed or asked

Must maintain a positive attitude

Good verbal and written communication skills are essential

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