Workplace Experience Associate

Profile

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

The Workplace Experience team focuses on enhancing Intercom’s employee experience and culture by creating high performance environments that nurture excellence, growth and fun.

As our Workplace Experience Associate, you’ll be helping Intercom create new and meaningful workplace experiences as we reopen our offices and welcome Intercomrades back to our spaces.

This WE Associate role is the local WE representative in our SF office, as well being the driver of and contributor to our global Workplace programs, which include Facilities, Security, Food, Events, Visitor Experience & Customer Service.

You are a people person, who enjoys undertaking workplace related projects and solving unique problems. You think on your feet, pride yourself on attention to detail and genuinely care about creating personal, meaningful employee experiences.

What will I be doing? 🚀

Serve as the local liaison to our employees, conveying a “get-it-done† attitude of intelligent service, tracking and responding to Intercomrade queries and requests.

Own the condition of the SF office at all times, making sure it is always tidy, professional, presentable, clutter-free.

Set the tone for the office. Oversee the guest experience and ensure a consistent, personal and friendly experience for anyone coming into the office.

Act as WE team point-of-contact for new hires in SF and any visiting employees.

Own and manage vendor service and relationships.

Planning and executing company wide and local events and celebrations.

Maintain security by following procedures, directing visitors, issuing and deactivating employee, vendor and visitor badges.

Health & Safety: Ensure the office is compliant with all H&S regulations. Organizing First Aid & Fire Warden Training for Intercom staff. Working with building management in relation to health and safety issues, such as fire drills.

Managing Workplace tech that supports day to day ops. Envoy, Office Space, and OpenPath.

Other Workplace projects as required.

Who am I?

Passionate about people

- genuinely care about creating spaces where people love to work. Love to be part of a team. Experienced in building and maintaining relationships across functions and levels.

A multitasker

- able to prioritize and manage multiple projects and work well under pressure. Strong work ethic and excellent attention to detail.

Positive

, make-it-happen attitude. Quick to pivot to meet changing needs. Thrive in an environment where needs and priorities can change unexpectedly.

Highly organized

and self-motivated, with a talent for spotting what needs to be done and doing it.

A

strong communicator

- both written and verbal.

A team player - understanding your part of a bigger team which collaborates together to bring our Workplace RoadMap to life.

What skills do I need? 📖

3 years of related experience (Workplace, Office Management, Customer Service or Hospitality) preferably in tech or a fast paced environment

Program/Project Management experience

Experience in delivering engaging workplace events and programs are a bonus

Experience with Google Suite, Slack and/or other common technology

Experience with vendor management and support

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $66,400.00 - $89,800.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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Company info

Intercom
Website : http://www.intercom.com/