Chicago, IL, United States
May 21, 2020
Sep 03, 2020
SmithBucklin, a 100 percent employee-owned association management company, is looking for a Membership and Operations Senior Associate
to join our Technology Industry Practice in Chicago. Our Technology Unit partners with full-service client organizations or standalone technology user groups to define success and growth targets for their organizations. On that solid foundation, we build strong governance practices, develop strategic plans and operational excellence targets, improve on financial practices and ultimately grow the client organizations we serve.
This role will play an integral role in providing excellent customer service to the nonprofit volunteers and members of Fuel User Group
. This role requires strong computer and prioritization skills and is heavily administrative-based. A successful candidate will be client-service oriented and have a history of successful project management experience.
What You Will Do:
Maintain first-rate customer service as the front-line contact to the client and the association members; enhance support and service by responding to customer needs in a timely and efficient manner
Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
Work independently with customer volunteers, Palo Alto Networks teams, Fuel vendors and internal teams to plan up 5-6 chapter events per month This includes venue sourcing, agenda building, project managing, reporting, tracking and financial oversight of each meeting
Provide administrative and project support to the client and staff team, including database maintenance and membership processing
Serve as membership staff person: managing the organization's data and generating reports as needed
Coordinate and maintain financial projects and AP/AR
Write and produce content for association member e-newsletters and other electronic communications
Maintain and update areas of the association website with current information, benefits, member programs, etc.
Assist with the preparation of conferences, board meetings and annual events
Collaborate with various SmithBucklin service units including marketing, accounting, IT and events to provide the best client service possible
Serve as staff liaison to committees
This Role Might Be for You If…
You have demonstrated customer service experience and skills
You possess strong written and verbal communication skills
You are proficient in time management and organization
You have strong data management and Excel skills
You have the ability to work independently and as part of a team
Bachelor's degree from a four year accredited college/university
1-3 years relevant, professional experience
Familiar with social media
Previous experience managing website content
Preferred database management experience (specifically Socious)
Basic knowledge of html coding and Microsoft Office Suite
Experience using HubSpot
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Website : http://www.smithbucklin.com