Case Manager

Profile

Case Manager

The candidate will manage production timelines, schedules and workflows. Provides clients and prospective clients with information about the Company’s products and services. Responsible for providing complex administrative support to physicians and non-physician experts. Responsible for managing expert caseloads, coordinating travel, scheduling appointments, depositions and trial testimonies. Intake new cases in a customer-centric fashion. Manage complex inquiries via telephone and email. Communicate effectively with experts to clearly define completion dates, deadlines, deposition/trial schedules, and Company policies. Work with the Accounting department to ensure a high level of communication regarding customer demands, case specifics, and circumstances which may affect billing/invoicing. Manage a minimum caseload of 50 active cases. Understand and be able to describe the Company’s products and services. Master a full understanding of the Company’s retention agreements, processes and procedures. Identify process improvements. Ensure client inquiries are handled in a timely and professional manner. Manage adherence to calendar, and provide guidance to the Company’s production team to ensure it is up-to-date with all production deadlines, as well as the demands of depositions, trials, and experts’ out-of-office schedules. Possess the ability to interpret a variety of technical instructions and deal with multiple complex issues. Distribute products in accordance with Company policy. Other duties may be assigned as needed. Should have 2+ years of customer service experience. Must have strong telephone and customer service skills. Must be a good active listener. Experience working within a web-based work environment required. Must have Intermediate to advanced skills using Microsoft Office Suite. Typing 50 WPM (Typing test required). Bachelor’s Degree in Business or related field preferred. Experience as a Personal Injury Paralegal desired.

Company info

Physician Life Care Planning, LLC
11550 IH 10 West Suite 273
San Antonio
Texas
United States 78230
Phone : 210-501-0995
Fax : 210-501-0996
Website : http://www.physicianlcp.com/Index.aspx