Reporting to the Managing Director, Government (MD), the VP Operations is responsible for articulating and evolving the business strategy, and managing all hands-on operational aspects of the TRTA Government business to achieve that strategy. S/he will provide leadership to the Government business strategic planning process, implement new programmatic strategic initiatives, and coordinate Project Management across the organization. Through a respectful, constructive and energetic style, guided by the objectives of TRTA Government, the VP Operations provides the leadership, management and vision necessary to articulate a strategy to effectively grow the organization, ensure financial strength and operating efficiency, and focus on sustainable growth in key strategic markets. This includes partnering with sales to set clear goals for sales operations and effectiveness.
The VP will ensure that the proper operational controls, administrative and reporting procedures, and people systems are in place to achieve business objectives within the parameters of the annual budget. The VP will be responsible for developing, implementing, and managing the operational aspects of the annual budget.
In addition, the position will: provide coordination for the (Government Leadership Team) GLT; serve as liaison to businesss partners; facilitate communication both across the GLT as well as with the TRTA Executive Leadership Team to keep them informed of progress towards strategic objectives; build positive and lasting relationships between Thomson Reuters and its customers; serve as the representative for key external contacts, such as partners, governments (clients & prospects), and industry associations.
The VP Operations will have responsibility and authority to execute on all strategic projects and initiatives. Success is defined by his/her ability to effectively manage in a highly matrixed organization and effect positive change ultimately resulting in the significant growth of the Government business measured in Revenue and Operating Income.
Major Responsibilities / Accountabilities
Business Operations & Strategy
Work closely with the Managing Director, Government to develop and evolve strategic objectives, execution plans, and operational goals to return the business to profitability, sustainable growth and become a market leader in key strategic markets.
Provide management oversight for executing against strategic plans, and tracking progress of strategic initiatives (e.g contractual and operational deliverables, operational alignment with financial objectives, and cross functional coordination)
Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.
Provide MD and other internal stakeholders with visibility into progress against strategic initiatives including issues, risks and mitigation plans,
Provide effective and inspiring leadership by being actively involved in all programs and initiatives across TRTA Government business
Manage written communications for various internal and external stakeholders - including periodic business updates and adhoc information requests
Manage operating rhythm of GLT, including meeting agendas, tracking action items and ensuring follow ups are delivered.
Motivate and provide leadership to the GLT to increase consciousness of the interrelationship between each department; perform as one team versus siloed department
Establish mechanisms for communication and collaboration across functions
Liaise with Finance, Product Management, and ET&O to align capital planning and product expenditures with operational objectives and long term strategy.
Partner with TRTA Strategy team and GLT to develop annual Government strategy
In partnership with Product Management, assess business line and product viability and determine the path forward including opportunities, partnership and resource management
Partner with VP of Sales to continually gather and analyze customer and competitive trends to assist in developing the Government strategy.
Partner other TRTA and TR businesses to develop a joint short-term and long-term go-to-market strategies and operational plans.
Partner with TR Government affairs team to position TRTA Government business as a market and thought leader
Lead centralized PMO function that supports project execution across TRTA Government business
Develop consistent operating mechanisms for strategic project planning, goal setting and governance standards
Establish practices for project execution and documentation
Maintain project portfolio prioritization in alignment with business strategy
Develop, track, and manage against project budgets, coordinating actual reporting and any project changes across the functional teams
Oversee and manage systems required for effective project and program oversight
Customer & Market Relationships
Represent Thomson Reuters and TRTA Government with key internal and external stakeholders including clients, Governments, NGOs, and various industry associations; Meet and network regularly with business leaders.
Actively identify and implement ways to make it easier for our customers to do business with us.
Provide direct support to GLT to ensure overall customer satisfaction by attending client meetings and developing action plans based on the outcome of the discussion.
Remain knowledgeable of market and industry trends, competitors, and all aspects of Thomson Reuters market.
Partner with Head of HR to develop and implement a resource plan to scale the business
Work closely with VP, Finance and Head of HR to identify opportunities to increase efficiency while successfully delivering on customer commitments and obtaining growth strategy
Oversee and manage business partnerships to effectively scale operations, i.e. Implementation partners and strategic vendors
Attract, retain and develop key talent to the business
Partner with Government Sales leaders and TRTA Sales Operations organization to set and achieve clear annual sales goals and roadmap for sales operations and effectiveness.
Develop in coordination with Head of Sales goals and metrics for large complex multi-year pursuits; i.e. a purposeful, deliberate, and comprehensive pursuit plan to include relationship maps and metrics to track strength of relationships, pursuit plan schedule, number of touch points during pursuit, opportunities for product demonstrations, etc.
Scope and Impact
Manages a team of 4-6.
Interacts with senior managers and executives at major customers, as well as government officials and regulatory body leaders.
Manages a matrix organization (with dotted reporting lines, teams managed on a functional basis etc).
Technical /Professional Skills & Competencies
.Masters degree in Business preferred or related degree/equivalent experience.
Strong communication and change management skills.
Proven leadership ability in fast-paced and complex environments and an ability to drive strategy across team.
Strong understanding of the businesses under management (Tax & Accounting Government)
Resourceful problem solver who acts with a sense of urgency and a commitment to drive maximum impact for the Government business and its clients
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At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
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