IT Specialist AD Windows Servers and PCs in LAN configuration PearsonVues Access 21st Century

Profile

HBITS-03-12001

Day to day tasks include but are not limited to the following: Review support request. Under direction from OITS staff and DOCCS Education, prioritize request and schedule travel to perform in person support and maintenance throughout New York State. Travel to DOCCS Facilities to perform replacement of PC's, troubleshooting Academic and General Business labs, installation and training on Windows Servers, PC's and Thin Clients as needed. Complete travel authorization and voucher forms. On days not traveling, consultant will be asked to answer support calls and document issues within a trouble ticketing system.

IT Specialist

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level 36 - 60 months Candidate is able to work independently, without assistance 48 months of Experience in general computer repair or troubleshooting

24 months of experience in Active Directory configuration, management or troubleshooting.

36 months of experience troubleshooting or installing Windows Servers and PC's in LAN configuration with at least 20 networked devices.

36 months of experience working within a correctional or other secure facility setting.

24 months of experience in a position that required travel at least 20 hours each work week.

24 months of experience in a position that required direct contact with end users or customers at least 20 hours each work week.

24 months of experience supporting PearsonVue's Access 21st Century, GED 21st Century or ReadOn! Educational Suites

34 month of experience troubleshooting or installing thin clients.

CompTIA A Certification or equivalent

12 months of experience developing training programs and documentation or performing face-to-face user training

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