Service Support Analyst troubleshooting computers peripherals and software apps

Profile

NCFTCC-705502

Service Support Analyst required to provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment for students, faculty and staff.

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Possess superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications.

Required

2 Years

Ability to effectively work with a wide variety of people.

Required

2 Years

Plan, organize, and prioritize work with a minimal amount of supervision.

Required

2 Years

Establish and maintain effective working relationships with those contacted in the course of work.

Required

2 Years

Communicate clearly and concisely, both orally and in writing.

Required

2 Years

Read, understand, and interpret hardware and software manuals and apply such information as appropriate.

Required

2 Years

Work independently or as part of a team if needed to resolve problems.

Required

2 Years

Recognize, research, and diagnose hardware and software problems and repair when possible.

Required

2 Years

Provide training in the use of computer, software, and peripheral equipment.

Required

2 Years

Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals.

Required

2 Years

Demonstrated expertise in Windows 10

Required

2 Years

Proficient in working with end-users remotely

Required

2 Years

Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)

Required

2 Years

Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area.

Required

2 Years

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Company info

Mvp Consulting Plus, Inc.