At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000 branch offices where our more than 7 million clients live and work. A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.What IS Voice Services Does...The voice services department at Edward Jones manages over 14,000 IP extensions on a global enterprise voice network to support the firm's business processes, providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, contact center applications including work force management tools, and installation, maintenance, and troubleshooting of carrier-provided data and voice communication circuits. What You'll Do...The Senior Network Voice Analyst is responsible for: Working closely with associates and third-party vendors to troubleshoot, and resolve problems Design, develop, and test contact center solutions Resolving complex problems of voice services and applications Delivering quality timely results while managing competing priorities Improving overall service and efficiencies of the support processes year to year Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions What You'll Need.. Undergraduate degree in related field preferred A minimum of 5 years of telecommunications experience Windows and Linux operating system experience Foundational understanding of: Systems management: Linux and Windows servers, scripting, log management, software distribution and patch management Alert handling: SNMP, SYSLOG Configuration of voicemail, IVR systems, and call recording solutions Contact centers including design, reporting, and call flows Documentation standards, network and call flow diagramming Strong interpersonal and leadership skills Strong oral and written communication skills Self-motivated while working in a team or as an individual contributor Highly qualified candidates will have demonstrated experience in the following: Avaya solutions (Communications Manager, System/Session Manager, AEP, AES, etc.) SIP Verint Call Recording Verint Quality Monitoring and Workforce Management Large scale IP voice networks
Website : http://www.edwardjones.com
A financial services leader with a presence in the United States and Canada, we're known for our personal approach to business. Everyone here, whether they work in our headquarters or in their own neighborhood office as a Financial Advisor or branch office administrator, is dedicated to one purpose – helping our clients achieve their long-term financial goals. Learn why Edward Jones could be perfect for you.