The LoveSac Corporation
New York City, NY, United States
TITLE: AREA MANAGER LOCATION: NEW YORK
DISTRICT MANAGER/REGIONAL DIRECTOR
At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals–The World’s Most Adaptable Couch™, to Sacs –The World’s Most Comfortable Seat™, Lovesacproducts are durable, changeable, and truly designed for life.
Our founder’s philosophy, Designed for Life™, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It’s an uncompromising approach to achieving true sustainability.
At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:
We can all win together
Doing less and doing better
We’re borrowing this earth from our children
The couch is the kitchen table
Currently, we are seeking to hire an Area Manager. As an Area Manager, you will be responsible for:
As an Area Manager, you have a passion
for our product and our customers, creating a unique experience for them through the development of your sales teams. You have direct responsibility for leading and developing showrooms in the assigned area. An Area Manager supports and holds teams accountable for delivering an Omni-Channel customer experience. You work in partnership with the District Manager and/or Regional Director to build a bench for future explosive growth.
Is responsible to meet or exceed financial sales goals and key performance indicators for the area
Focuses on personal development, obtaining a skillset of multi-unit leadership through communication, accountability, performance management and time management
Leads and ensures store operations are consistent through responsible fiscal management of budgets to meet or exceed profitability goals
Develops, trains and motivates store managers to meet financial goals through the execution ofLovesac’s proprietary selling processto deliver sales and customer service consistently
Regularly recruits, selects and hires top talent in advance of need in partnership with District Manager and/or Regional Director to build viable succession plans that meet company growth initiatives; collaborating with District Manager and/or Regional Director to develop a companywide talent pipeline
Partners with District Manager and/or Regional Director to manage the consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans collaborating with Human Resources where necessary
Coaches and counsel’s direct reports, taking appropriate and corrective action in partnership with District Manager and/or Regional Director and Human Resources and in accordance with company policies and procedures
Resolves issues to the customer’s satisfaction working in collaborative partnership with District Manager and/or Regional Director and HQ resources and following up with the customer on order tracking and updates, teaching showroom teams to do the same; Resolves all escalated customer service issues appropriately and timely, teaching Store Managers to do the same; Communicates all customer service issues and outcomes to District Manager and/or Regional Director
Takes a forward-thinking approach on showroom visits ensuring a strategic and focused outcome
Monitors and inspects the execution of promotional campaigns including productplacement and marketing timely and to standard in assigned area
Ensures showroom standards are maintained (i.e. merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety etc.) in accordance with Company operating policies and procedures and for maximum sales impact
Ensures inventory integrity and accuracy in assigned area protecting company assets at all times
Regularly reviews success’ and opportunities of area with District Manager and/or Regional Director and partners to implement business practices that enhance the results of the customer experience
Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards
Acts with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company
An external candidate should have a bachelor’s degree or related experience of at least 3-5 years and/or with multi-unit experience with at least $1 million in volume and 5 locations; luxury retail or furniture experience is preferred. An internal candidate should have a bachelor’s degree or 3-5 years of experience as a Store Manager and/or multi-unit manager and have demonstrated a record of achievement in prior sales and leadership positions.
An Area Manager has business acumen and is able to use that knowledge to drive and achieve sales results through the showroom team. You can easily motivate showroom teams to meet customer expectations and acts always with the customer in mind. An Area Manager sets correct priorities and quickly adapts to a changing business environment; multi-tasking with the appropriate level of urgency. You hold direct reports accountable; leading and developing Store Managers and direct reports to create a viable and promotable talent pipeline through recruitment, selection and training. An Area Manager has attention to detail and listens to ensure understanding so he or she can solve problems and communicate to gain the trust of the team and customers. You correctly identify opportunities and communicate appropriately to District Manager and/or Regional Director to optimize systems and store performance. An Area Manager leads and ensures an employee-centric environment, through development, coaching and consistent application of company processes. You are able to influence teams and work collaboratively with all team members. An Area Manager respects people and complies at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
Must have proven time management skills and quickly adapts to a changing business environment.
Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
Must take accountability and responsibility for your actions.
Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
Demonstrates strong analytical and problem-solving skills.
Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Proficiency required in Microsoft Office: Word, Excel & PowerPoint
Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move
medium to large furniture items up to 75 pounds)
from a lower to a higher position or horizontally from position-to-position
or be able to assemble furniture while working on the selling floor or in our warehouse.
Must be able to travel, (domestically and/or internationally) as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
Must possess a strong work ethic and exemplify The Lovesac Values:
Lovesac Core Values -
Willing to sweep the floors
Aspirational Values –
Only “A” Players
Table-Stakes Values –
Accidental Values –
Making it happen
Our stores including our website are open seven days a week and require morning, evening, weekend and holiday availability.