3 yrs required
Tax Expert - CPA, Enrolled Agent or Practicing Attorney Seasonal Remote
The candidate will create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation. Will utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries. Document customer interactions. Must have active credential : EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws. Must have active PTIN (Preparer Tax Identification Number) and 3+ years of recent experience preparing federal and state individual 1040 tax returns for clients / customers, using commercial tax preparation software. Audit experience a plus (IRS and state tax authorities). Proficient with technology; solid knowledge of computer operations and software is essential. Must have (or be willing to obtain) a dedicated internet connection and landline phone. Must have strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring. Excellent verbal and written communication skills is essential. Bilingual (English / Spanish) communication skills (written and spoken) a plus.
2632 Marine Way
United States 94043
Website : http://www.intuit.com
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