Job Details

Sr. Manager Quality amp Process Improvement

Company name
Express Scripts Holding Company

Location
Orlando, FL

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Profile

Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries.

Position Summary

Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries.

Position Summary

The Senior Process Improvement Coordinator provides on-site support and communication to customer facilities with a focus on efforts to reduce the need/number of Device and Instrument repairs. This is accomplished through effective problem-solving techniques, development of strategies to resolve issues, and continued education to the Customer to ensure processes are followed.

Header

* Provides on-site support and communication to assigned facilities with a focus on efforts to provide daily cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.

* Drives Business and Customer initiatives with key stakeholders raising awareness of areas for improvement.

* Drives the beginning to end process of raising awareness of an issue, developing the process to improve the situation, and ensuring the process is implemented.

* Documents daily cost savings initiatives, with total monies saved, and reports potential barriers to implementation.

* Follows chain of command within hospital and STERIS IMS regarding identified problems or issues to ensure proper communication and resolution.

* Develops, implements, and supports daily operations of activities that relate to efforts to improve processes to minimize or reduce Device/Instrument repairs, reprocessing of reusable medical supplies and instrumentation.

* Uses effective problem-solving techniques to determine the root cause of Customer Opportunities.

* Develops a customized resolution for each customer.

* Partners with Customer's leadership team to educate and train customer staff on new processes or procedures that will correct their opportunities

* Monitors and tracks improvements to present to Customer's leadership team.

* Collaborates with the System Executives, Director of Surgery, OR team, Perioperative team, leaders/coordinators, and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfigurations, and inventory lists.

* Will also collaborate with managers to review and reset appropriate care and handling processes.

* Manages device, instrument, and product inventory.

* Manages Customer device. Instrument, and product inventory.

* Identifies reasons for missing equipment and implements process improvements to reduce missing item

* Orders instruments and products as needed.

Duties

* Manages device and instrument repair and maintenance program.

* Performs Proactive Maintenance Inspections (PMI) for all surgical devices.

* Performs Care & Handling in-services for OR and SPD/CSS staff as needed.

* Receive and send out instruments/devices requiring repair and maintenance and work with vendors to ensure quality work is being performed.

* Implementing and maintaining device and instrument tracking for items sent out for repair to ensure efficient follow-up and knowledge of the status of repairs, outstanding purchase approvals and status spreadsheets.

* Ensure process is in place to return repaired or new instruments/devices to the correct location, tray, or staff members in a timely manner.

* Ensure that instrument sets are regularly rotated for inspection and refurbishment.

* Ensures instrument/device repairs and maintenance are managed to control operating expense while meeting the surgical demands.

* Ensure work instructions are developed for all activities within the instrument/device repair and maintenance program.

* May maintain and update instrument Tracking System (when applicable/assigned) by:

* Provide training to required staff on system functionality and usage.

* Develop work instructions on the use of the system and assist in training and compliance with such work instructions.

* Provide expertise and knowledge in all aspects of the system's functionality.

* Maintain system data accurately and timely.

* Manages and maintains required CS materials and supplies for departmental needs.

* Communicates regularly with the STERIS IMS Account Manager and support teams to ensure customer needs are met daily and any issues are resolved promptly.

* Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).

Education Degree

* High School Diploma or GED

Required Experience

* Bachelor's degree in nursing or technical school certification highly preferred.

* Minimum of 7 years experience working with surgical instruments/devices and/or as SPD/SCPD technician preferred.

* 1-2 years experience working with Continuous Improvement/Lean environment.

* Basic understanding of medical instrumentation and devices.

* Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel). Must be capable of learning and working efficiently in ERP systems. Must be capable of learning additional software as required.

* Experience utilizing a Continuous improvement or lean processes.

* Must be able to problem solve complex issues.

* Influence multiple layers of customer management to ensure new processes are implemented correctly.

* Must maintain valid Driver's License and vehicle insurance to meet travel requirements.

STERIS plc is a $2B , publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide.We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.

STERIS plc is a $2B , publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.

Req ID: 10267

Category: Sales

City: Orlando

State: FL

Postal Code: 32803

Nearest Major Market: Orlando

Job Segment: Medical, Business Process, Infection Control, Instrumentation, Inspector, Healthcare, Management, Engineering, Quality

Company info

Express Scripts Holding Company
Website : http://www.express-scripts.com

Company Profile
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