Development Alternatives, Inc. (DAI)
Bethesda, MD, United States
Business Analyst, It
Associate Business Systems Analyst/Business Systems Analyst/Senior Business Systems Analyst/Principal Business Systems Analyst (Grades 6/7/8/9)
Associate Manager, IT
February 6, 2019
Function of the Position:
The incumbent in this position will be focused on system support and analysis to DAI’s overseas projects and corporate departments. The systems analyst will leverage his/her knowledge of business processes, operations, and information technology to design more efficient and effective project and corporate system solutions for DAI. S/he will also support the Redesign effort, DAI’s current corporate initiative to upgrade its project management system, TAMIS, (Technical and Administrative Management Information System) with the goal of moving the system to a new platform that is web and mobile enabled. This position reports to the Associate Manager, Information Technology and will work closely with other system analysts and administrators, DAI’s overseas project staff, as well as DAI’s corporate departments. This is a full-time professional position.
Roles and Responsibilities:
System Design, Configuration, Support and Reporting
Provide primary support to a portfolio of project systems. Travel to the DAI project location and customize and configure (TAMIS) to ensure it reflects project specific information management and reporting needs and meets both corporate and client requirements. This assignment involves extensive in person system requirements gathering; requirements analysis and system design, system development and testing and group or one-on-one in person training.
For project management systems, investigate and resolve application issues and provide support and troubleshooting to minor issues; work with senior developers on resolving larger application issues.
Identify modifications needed to existing processes in the system.
Perform minor coding to resolve reported issues or work on their resolution with developers by providing clear requirements documentation for each issue.
Learn and understand system data structures and help the team analyze corporate and project reporting needs and find the best platform and solution. Help develop a reports library that can be implemented across DAI’s projects.
Complete ad-hoc analysis of reporting or functionality needs as requested by DAI home office project management
Systems Analysis and Testing
Contribute to system analysis of corporate and project needs in support of ongoing TAMIS redesign to ensure that the new system is streamlined, user friendly and supports DAI’s corporate vision and best practices.
Serve as a key liaison between DAI’s IT development team and project and corporate user to identify their system or reporting needs. Document these as requirements and work with development teams to identify the best platform or reporting tool to address them.
Assist in functional testing of upgraded TAMIS and collaboration with developers to resolve identified issues. Testing in multiple platforms (web, Notes, mobile);
Provide training, assistance and advice to DAI system users in effective use of management systems.
Assist with the production and maintenance of professional, user-friendly documentation and training materials;
Additional responsibilities may be necessary depending on business needs.
: Minimum of 3 years experience and a Bachelor's degree or 1 year of experience and a Master's Degree.
: Minimum of 4 years experience and a Bachelor's degree or 2 years of experience and a Master's Degree.
: Minimum of 5 years experience and a Bachelor's degree or 3 years of experience and a Master's Degree.
Minimum of 7 years experience and a Bachelor's degree or 5 years of experience and a Master's Degree.
(Equivalent combination of training and/or experience will be considered);
Demonstrated ability to work collaboratively with various stakeholders.
Strong analytical, attention to detail, and problem solving skills
Demonstrated interest in systems and Information Technology field
Advanced MS Excel skills,
Proven ability to learn and update skills while on the job and adapt to changing information technology landscapes
Experience In oral and written communication including analysis, report preparation and report presentation
Proven ability to be flexible and work well under pressure, both individually and in a team environment, to meet deadlines
Ability to travel to all countries where DAI implements its projects, barring times when DAI Global security has deemed travel unsafe – (estimated travel requirement 30% - 40%).
Demonstrated interest in systems and Information Technology field with some knowledge of programming languages
Facilitation, training, and presentation experience.
Experience with gathering user requirements, developing system documentation, testing or analytical business reports
Proficiency in a second language.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Development Alternatives, Inc. (DAI)
Website : http://www.dai.com
DAI was founded in 1970 by three graduates of Harvard University’s Kennedy School of Government intent on providing a more dynamic and effective brand of development assistance. This entrepreneurial approach would look beyond traditional philanthropy to embrace the virtues of the private sector, and build a company that delivers social and economic development on a competitive, cost-effective, best-value basis—a social enterprise that is self-sustaining because it is profitable.