Supervisor Leave Management

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading a team of specialist(s); manages all personnel, databases, and relationships related to AMT's integrated programs for Comcast, NBCUniversal, and Universal Orlando. Oversees and manages projects and key initiatives that support workplace accommodations, disability, and leave programs, systems, and processes to address the business needs of our client groups. Responsible for cultivating and maintaining a collaborative relationship with HR Business Partners, Compliance, Vendors, and other stakeholders to ensure the success of the day-to-day activities of Comcast's disability, accommodations, and leave administration. The Absence Management Supervisor will focus on enhancing the employee experience before, during, and after leave. As well as using effective change management concepts and tools to drive process excellence, standardization, and harmonization across the enterprise.

Job Description

Core Responsibilities

Oversees and manages all systems, data, and activities to ensure production and quality expectations meet or exceed all department requirements. Ensures that all Company-related leave and accommodation administration processes are completed accurately and in a timely manner.

Serves as a subject matter expert and resource; may handle routine and critically escalated inquiries from vendors and clients.

Establish a cadence to partner with various stakeholders (COEs) & field HR business partners to ensure a strong client experience. Use data to drive consultative conversations around process improvements, design enhancements, and operational efficienciesto improve vendorand employeeexperiences/processes.

Consults with Specialist individually or in group sessions to train on new or altered policies and procedures or newly implemented programs affecting HR (locally, regionally, and nationally).

Monitors trends in utilization of disability/LOA program and provides input for plan and policy changes and/or improvement.

Answers questions and recommends corrective resolutions to address employee and/or customer issues, complaints and inquiries. Responds to and complies with any internal/external investigations, audits, and assessments and participates in and adheres to corrective actions.

Conducts case &data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded; observes employee demeanor, technical accuracy, and conformity to Company policies; conducts ongoing observations of program performance and identifies training needs.

Mentors staff to maximize performance and potential.

Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs/practices.

Consistent exercise of independent judgment and discretion in matters of significance.

Stays up to date on benefits laws and regulations, such as FML, Short- & Long-term disability, and ADAAA (Americans with Disabilities Act Amendments Act).

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Skills

Strong operational skills

Leadership skills (performance management & leading teams)

Ability to leverage data to drive process enhancements

Effective verbal, written, and interpersonal communication skills

Demonstrated analytical, problem-solving, and consultative skills

Knowledge of and proficiency in Microsoft Word, Excel, and PowerPoint; experience with Workday is preferred

In-depth knowledge of ADAAA (Americans with Disabilities Act Amendments Act), Multi-state disability laws,FMLA (Family and Medical Leave Act) requirements and related state and federal regulations.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Pay Range: $46,415.13 to $104,434.03

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $58,018.91 - $87,028.36

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com