Temporary Desktop Support Specialist

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Temporary Desktop Support Specialist
The candidate acts as point of escalation for desktop support issues. Resolves incoming requests for assistance from customers experiencing problems with hardware, software, networking, and other computer related technologies in compliance with service legal agreements. Documents all support calls and, if necessary, escalates calls to proper internal support person. Monitors progress through resolution. Troubleshoots, diagnoses and identifies failing/failed parts or systems through the use of hardware diagnostic software and routines. Installs, configures, tests, maintains, monitors, and troubleshoots customer workstations and related hardware in order to deliver required service levels. Follows strict hardware inventory processes, assists with asset management including tracking, procurement, and retrieval of hardware upon employment termination, as well as maintains a spare inventory for hardware swap. Maintains equipment, spare part, and supply inventories. Informs supervisor when stock is low for the purchase of additional stock when appropriate. Maintains the upkeep of the equipment workroom. Interacts with vendors to facilitate repairs of hardware and logs maintenance activities. Participates in special projects as requested. Performs testing and evaluation of new technology solutions. Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities. Continually improves client service through diligent, thoughtful and timely execution of support requests. High School Diploma or GED in Management Information Systems or related field is required. Equivalent training and experience may substitute for education. Should have 1+ years of directly related technical support experience in a Windows 10/Office 2010/2019 networked environment.

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