It Systems Specialist entry Level

Profile

IT Systems Specialist (Entry Level)

The candidate will understand computer terminology and ability to identify hardware and peripherals; the ability to multitask and solid execution of the resolution; commitment to service excellence; excellent communication skills while displaying a positive high energetic attitude; the ability to demonstrate a strong commitment to the mission and values of the organization; good problem-solving skills with a logical, methodical approach; ability to work independently, take initiative, and work as a team; ability to lift and carry up to 30 pounds; functional knowledge about networks, operating systems, PC concepts, and Salesforce or other CRM platform. Hands-on experience with creating and editing videos. Must possess 3 or more years of experience in a tech support role in a professional environment. Creation of new workflow systems, process builders, and internal systems in Salesforce within the Firm for all departments and positions. Meet and confer with management regarding new project development for all software systems. Creation of Law case management systems. Create reports and dashboards for individual employee use as well as management tools. Ensure seamless operation of all software systems in the Firm, including Salesforce, Docushare, Conga, MatchMyEmail, InContact, and RingCentral. Work with management to develop training models for all software systems. Work with management to create and implement workflow systems within the Firm for all departments and positions. Work with outside vendors on the creation firm's intellectual property. Day-to-day maintenance on all software systems in conjunction with the IT manager and staff. Train/onboard all new users to effectively utilize all Law software systems in keeping with individual employee needs. Provide support to all users regarding access, training, and troubleshooting of software systems. Additional projects as assigned. Bachelor's degree in a computer systems field is required.

Company info

Thomas J. Henry Injury Attorneys
7550 W IH 10, Suite 740
San Antonio
Texas
United States 78229
Website : https://thomasjhenrylaw.com