Job Details

Full Time Quality Assurance Representative

Company name
Torchmark Corporation

McKinney, TX

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Globe Life And Accident Insurance Company is seeking outgoing people and friendly voices! We have great opportunities available at our outbound call center in McKinney, Texas.

There is no cold calling and no sales.

It is the responsibility of the Quality Assurance Representative to conduct outbound calls and take appropriate action with each. The representative will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department.

Primary duties & responsibilities:

Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment

Properly document non-contact attempts within the Quality Assurance Database

Be able to properly explain the application process to potential customers

Accurately and thoroughly complete additional paperwork when needed

Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database

Transfer calls to appropriate department as needed

Successfully meet the minimum expectation for departmental key performance indicators (K.P.I''s)

Required Skills

Knowledge, Skills, & Abilities:

Communicate well both orally and through written communication

Proficient use of the computer with an emphasis in basic Microsoft Excel.

Demonstrated math aptitude

Ability to multi-task using many different sources

Have some knowledge of medical terminology and spelling

Be customer friendly

Ability to work under pressure

Excellent organization and time management skills

Must be detail-oriented with the ability to analyze information and make logical conclusions.

Have a desire to learn and increase marketability

Job Location

McKinney, Texas, United States

Company info

Torchmark Corporation
Website :

Company Profile
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.

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