Job Details

Guest Experience Specialist Sales Associate

Company name
PETCO Animal Supplies, Inc.

Location
Lanham, MD, United States

Employment Type
Full-Time

Industry
Sales, Retail, Logistics

Posted on
Jun 08,2019

Valid Through
Sep 21,2019

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Profile

Guest Experience Specialist (Sales Associate)','United States-Maryland-LANHAM-2250 Petrie Lane (2805)','2250 Petrie Lane','Suite 518','LANHAM','20706','Part-time','Non-Management','!*!If you’re both an animal lover and a people person, a position in one of our stores might be a great fit. We’re looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you’ll be part of a great team, working together to achieve sales goals while doing work you truly love.  Purpose Statement: Provides optimal guest experience services.  Assists guests in the proper selection of merchandise in accordance with their identified needs.  Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties.  Performs related duties in support of the store attaining its assigned sales goal.  Ensures merchandise is properly stocked and priced.  Adheres to established operational guidelines and store policies and procedures.  Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty. Key Accountabilities: The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.Assists in stocking and facing merchandise according to established standards.Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.Participates in the completion of quarterly and annual physical inventory counts.Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.Performs special projects as assigned.Supervisory Responsibility:None. Work Environment:The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.  Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.','!*!

 Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.  A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication

','Guest Experience Specialist (Sales Associate)

Company info

PETCO Animal Supplies, Inc.
Website : http://www.petco.com

Company Profile
With more than 50 years of service to pet parents, Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Everything we do is guided by our vision: Healthier Pets. Happier People. Better World. We employ more than 25,000 partners and operate more than 1,430 Petco locations across the U.S., Mexico and Puerto Rico, including more than 115 Unleashed by Petco locations, a smaller format neighborhood shop; prescription services and pet supplies from the leading veterinary-operated pet product supplier, Drs. Foster & Smith; and petco.com. The Petco Foundation, an independent nonprofit organization, has invested more than $135 million since it was created in 1999 to help promote and improve the welfare of companion animals. In conjunction with the Foundation, we work with and support thousands of local animal welfare groups across the country and, through in-store adoption events, help find homes for more than 400,000 animals every year.

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