Global Partner Success Manager

Profile

Position Overview

This role is responsible for the enablement and ongoing development and success of Brightcove’s partner community. The position works in a cross-functional manner with: partner managers, sales, sales ops, sales enablement, marketing, product marketing, product management, legal, and services. This position reports to the Senior Vice President, Global Head of Partners.

Job Responsibilities

Ensure partners are well equipped with content, resources, tools, and training needed to confidently and competently increase partner-sourced and partner-led sales cycles

Responsible for managing and implementing onboarding and enablement programs (both technical and sales training) for global resale partners (VARs, referrals, OEMs, etc.) in collaboration with the Partner Sales teams and Regional leaders

Responsible for Partner Portal content curation, management, and overall user experience to maintain an up-to-date, engaging platform for partners

Responsible for the curation of Partner content on Brightcove’s public web site

Identify and act on opportunities to improve the partner learning and sales experience

Manage and nurture the global referral partner community

Manage a global partner communications plan and regular cadence, keeping partners informed and actively engaged with Brightcove through monthly touch points including webinars, newsletters, product updates, solution launches, and technical ask the expert sessions

Proactively identify opportunities for partner sales improvement with focus on uncovering process bottlenecks.

Assist to create global partner program collateral and resources to effectively deliver a consistent partner program around the world.

Measure, analyze, and report on partner engagement globally and regionally.

These are the qualifications and experience we are targeting but we also are excited to have an opportunity to teach you technologies and skills you've never used before. All we ask for is creativity and tenacity in solving the problems that we are tackling together.

Qualifications/Experience

5 years of channel sales operations and program management experience

Prior SaaS experience

Partner training/enablement experience and services program management is highly valued

Experienced in working with and managing partner portals

Project management skills

Developing partner programs from scratch

Strong communication skills and proven project management required.

Must be highly adaptable and able to manage a variety of tasks with minimal supervision

Results oriented, creative, resourceful, detail oriented, and highly organized

Ability to work collaboratively across multiple functions

Hands-on experience working with Salesforce.com

Work Arrangement - Remote, Hybrid or On-site

Please note, we support 100% remote work for applicants who reside in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

WORKING AT BRIGHTCOVE

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success.

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally.

Brightcove is headquartered in Boston with offices in London, Guadalajara, Funchal, Tokyo, Singapore, Sydney, Mumbai and Chennai. This position is being offered as a fully remote role and, while you won’t get to experience the in-office culture, you will feel it remotely and be able to participate actively. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

If you need any accommodations for your interview, please email

recruiting@brightcove.com

BC20901

The base salary range listed is across locations in the US. Actual salaries will vary depending on factors including but not limited to an applicant's experience, specialized skills, internal alignment and an applicant's work location.

At Brightcove, we believe that providing comprehensive and competitive compensation and benefits packages across the globe are essential to our employees. Base salary is just one component of Brightcove’s total rewards program. We offer a wide range of benefits and perks that may include bonus or commission, Brightcove stock, unlimited paid time off, 401(K) matching, generous employer Health Savings Account (HSA) contributions, tuition reimbursement, 100% paid parental leave and more.

USA Brightcove Base Salary Range

$85,200

$127,800 USD

Company info

Brightcove Inc.
Website : http://www.brightcove.com