Junior Technology Support Analyst

Profile

Junior Technology Support Analyst

The candidate provides a consistent and high level of customer service. Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices. Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance). Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix based applications. Provides support, troubleshooting and repair forlaptops and desktops. Provides mobile device support, set up configuration, support and end user training. Assists with the Firm's audio visual set up requirements. Helps to maintain Firm's policies and procedures in relation to computer technology. Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed. Establishes and maintains effective working relationships with clients, attorneys and staff. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. High school diploma or equivalent experience is required. Should have 1+ years of related experience.

Company info

Skadden, Arps, Slate, Meagher & Flom LLP
500 Boylston Street
Boston
Massachusetts
United States 02116
Phone : 617-573-4800
Fax : 617-573-4822
Website : https://www.skadden.com/