U.S. News & World Report
2-3 yrs required
Washington, DC, United States
Account Management, Healthcare
Jul 14, 2022
Your role in helping us shape the future:
Client Services: Coordinate with Program Manager, Product Manager and other U.S. News Teams team to interact with hospital clients. Answering all questions and ensuring excellent client satisfaction.
Analysis: Understand U.S. News’ methodologies and related data at a deep level in order to build derivative models. Assist in deconstructing and validating methodology data for each data set release.
Trainings: Work with individual users and groups to understand the HDI Suite of products and methodology through hands-on trainings.
Drive Existing Business: Research and initiate upsell opportunities and work with clients on subscription renewals. Achieve exceedingly high renewal rates.
Business Solutions: Work with HDI Team and Sales to build this business. Interpret feedback from clients into product enhancements and communicate to technology teams.
Product launch support: Work with HDI Team and cross-functional teams to update product data for each launch, including QA, communications and fielding post-launch questions.
You should definitely have:
Has completed a Bachelor's degree with 2-3 years’ experience in account management.
Has a rich sense of customer service and support.
Has high proficiency in Excel.
Preferably has experience with health data or in a health-related field.
Strong quantitative analysis skills and detail oriented.
Has a strong ability to analyze data and synthesize conclusions based on what is really important to the audience.
Gets immense satisfaction from finding answers and making fact-based suggestions.
Has strong communication skills and collaboration skills.
It would be nice if you had:
Experience absorbing and explaining multiple rich, data driven methodologies.
Experience working with and supporting clients on SaaS products or subscription based platform services.
Background in learning and development along with experience completing tailored trainings or demonstrations of a product for educational or business purposes.
Experience handling high volumes of analytical questions.
Experience working across multiple unique departments and teams.
What it’s like to work with us:
Talent is our best asset!
We invest in people with passion and potential who understand U.S. News’ dedication to our consumers.
Entrepreneurial, mission-driven culture with core values of quality and integrity
Focus on fostering personal and professional growth
Competitive benefits including paid vacation time, medical, tuition reimbursement, and training
Collaborative Work Environment ~ Fun, diverse, inclusive and ambitious co-workers
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
This position will require the successful candidate to show proof of vaccination against COVID-19. As an equal opportunity employer, the Company will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
U.S. News & World Report
Website : http://www.usnews.com