Position at LinkedIn
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We are looking for a Bilingual (French) LTS (LinkedIn Talent Solutions) Support Specialist to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customer’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their hiring objectives.
Provide support to LinkedIn Corporate Solutions’ clients
Work within a queue-support model with specific daily targets on the number of customer contacts completed
Analyze and understand clients and their business, answering all product inquiries and questions
Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
Document all communication with users and accounts accurately and in a timely manner via system tools
Ensure that all issues are escalated appropriately to the correct internal departments and management
2 years of experience in customer support or account management
Fluent in French, both oral and written
BA/BS degree in a related field
Experience working in Internet companies
Experience in technical and product support/troubleshooting
Experience analyzing data, trends and client information to identify product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Excellent communication skills
Website : https://www.linkedin.com
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