Job Details

Bilingual French LTS Support Specialist

Company name
LinkedIn.

Location
Omaha, NE

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Position description

Position at LinkedIn

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are looking for a Bilingual (French) LTS (LinkedIn Talent Solutions) Support Specialist to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customer’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their hiring objectives.

Responsibilities

Provide support to LinkedIn Corporate Solutions’ clients

Work within a queue-support model with specific daily targets on the number of customer contacts completed

Analyze and understand clients and their business, answering all product inquiries and questions

Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users

Document all communication with users and accounts accurately and in a timely manner via system tools

Ensure that all issues are escalated appropriately to the correct internal departments and management

Basic Qualifications

2 years of experience in customer support or account management

Fluent in French, both oral and written

Preferred Qualifications

BA/BS degree in a related field

Experience working in Internet companies

Experience in technical and product support/troubleshooting

Experience analyzing data, trends and client information to identify product or service growth opportunities

Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Excellent communication skills

Company info

LinkedIn.
Website : https://www.linkedin.com

Company Profile
Welcome to LinkedIn, the world's largest professional network with 250 million members in over 200 countries and territories around the globe.

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