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Job Details

Unemployment Determination Specialist

Company name
Equifax Inc

Hilliard, OH

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In charge for analyzing and responding to unemployment-related documents within pre-determined time limits. Essential Duties and Responsibilities: Receive and prioritize claim determinations and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant an appeal. Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents. File written appeals to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures. Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information. Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database. Ensures that work is accurate and complete, processed in a timely manner with proper details, spelling and grammar. Investigates and resolves state agency concerns with supervisor, other departments and\/or State Relationship Managers in a timely manner. Performs any additional functions needed to meet the goals of the department. Overtime may be required in order to meet state deadlines. Minimum Education and\/or Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and\/or training; or equivalent combination of education and experience. Previous office experience with an emphasis on organization of work duties and performing job functions independently Experience dealing with dated material and\/or strict adherence to guidelines 2-3 weeks of immediate, mandatory and uninterrupted training are required upon hire. Minimum Qualifications and Competencies: Excellent analytical skills, problem solving and decision making abilities Excellent interpersonal, oral and written communication skills Ability to work well within a team High ethical standards Ability to handle a high volume of work and work under deadlines Ability to follow policies and procedures; complete administrative tasks correctly and on time High level of professionalism Self-motivated with high level of initiative Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook Ability to type 35 WPM Preferred Qualifications: Previous experience with Unemployment Insurance and the Unemployment Claims process Physical Requirements or Environmental Factors: Office environment with medium to heavy keyboarding, phone contact, and use of mouse \u00a0

Company info

Equifax Inc
Website :

Company Profile
Equifax Inc. provides information solutions and human resources business process outsourcing services for businesses, governments, and consumers. The company’s U.S. Consumer Information Solutions segment provides consumer information services, such as credit information, credit scoring, credit modeling, locate, fraud detection and prevention, identity verification, and other consulting services; mortgage loan origination information, appraisal, title, and closing services; consumer financial marketing services; and identity management services. Its International segment provides information services products, which include consumer and commercial services, such as credit and financial information, and credit scoring and modeling services; and credit and other marketing products and services. The company’s Workforce Solutions segment offers employment, income, and social security number verification services, as well as employment tax and talent management services. Its North America Personal Solutions segment sells credit information, credit monitoring, and identity theft protection products directly to consumers through the Internet and hard-copy formats. The company’s North America Commercial Solutions segment offers commercial products and services comprising business credit and demographic information, credit scores, and portfolio analytics, which are derived from its databases of business credit, financial, and demographic information. Equifax Inc. serves customers in financial services, mortgage, human resources, consumer, commercial, telecommunications, retail, automotive, utilities, brokerage, healthcare, and insurance industries; and state and federal governments. It has operations in Argentina, Canada, Chile, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Paraguay, Peru, Portugal, Spain, the United Kingdom, Uruguay, the United States, and the Republic of Ireland. The company was founded in 1899 and is headquartered in Atlanta, Georgia.

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