Job Details

Operations Auditor

Company name
Cenlar FSB.

Tempe, AZ, United States

Employment Type


Posted on
Jul 21, 2021

Valid Through
Nov 03, 2021

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Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Operations Auditor.

The Operations Auditors will be responsible for completing all external audit requests received from State and Federal Regulatory Agencies, Investors and Clients primarily related to either Tax, Hazard Insurance, Flood Insurance, Loss Drafts, Escrow Analysis, or Interest on Escrow, PMI, MIP, SCRA, HELOC and ARMs functions. This role will also include testing and trend analysis related to either HELOC, Tax, Insurance Key Performance Indicators (KPI’s), Key Risk Indicators (KRI’s) and/or Service Level Agreements (SLA’s) for respective clients to ensure their compliance.


Effectively communicates factual results of investigative research to audit requestors, including findings, exceptions or missing information

Works closely and in conjunction with External Audit and various Department managers to obtain and compile required documentation for audit requests

Ensures all assigned audit deliverables are provided accurately and within the required timelines

Manages all of the interdepartmental communications processes, including verification of information for all audit requests

Facilitates all-time and volume tracking, and maintains history of audit findings and remediation plans

Creates trending analysis for audits based on findings and clients

Communicates and provides any feedback that may affect audit requirements

Prepares comprehensive audit packages by defined deadline, centering on all areas of servicing; ensures all client audit deliverables are provided within required timelines

Identifies work effort involvement in order to report information to the Client Relations department for the purpose of client reporting

Develops various policies and procedures for clients based on audit requirements and maintains a workflow description or template for future audits

Reviews quality control testing results for a function(s) within Borrower Communications (Escrow, Special Products, or HELOC) performed either internally or via vendors with major emphasis on all critical functions tested monthly

Assists as needed on internal audits

Other duties and special projects as assigned

Borrower Experience

Responsible for the design, development and facilitation of training programs to satisfy Borrower Experience training requirements

Partners with Corporate Training to develop formal Borrower Experience training curriculums and modules

Observes trainees during class; evaluates and documents their performance, attendance and assessment scores on a regular basis during the training period

Responsible for communicating training observations, concerns, updates and performance during training period to management

Provides effective coaching, motivation and mentoring to staff in training to promote employee satisfaction during and after the training period

Conducts Needs Assessments with management to identify training requirements

Evaluates existing departmental procedures, updates and documents all procedures online; creates procedures if none exist

Gathers, assesses, and confirms interpretation of new and/or changing policies, programs, and charters to ensure that all documents capture a complete view of all activities and processes within Borrower Experience and across business areas company-wide

Collaborates with necessary stakeholders to have all policies, procedures, documents, and processes reviewed, revised, edited, approved and finalized for publication within compliant timeframes

Responsible for the development, creation, and implementation of for the department(s)

Responsible for maintaining as needed based on system enhancements, operational changes, and regulatory/policy changes

Responsible for maintaining communication channels and effectively communicating new, updated, or revised procedures or processes to the department(s)

Ensures all assigned publications are free of typographical, format, and layout errors

Responsible for representing Borrower Experience Executive Resolution and Quality departments in company-wide projects

Other duties and special projects as assigned


Bachelor’s degree or equivalent work experience preferred

5 years combined mortgage servicing or mortgage banking experience

Experience with real estate/insurance, compliance, and regulatory guidelines preferred

Knowledge of audits, investor relationships and mortgage originations preferred

Strong analytical skills

Excellent written/verbal communication and interpersonal skills

Excellent organizational and project management skills with attention to detail and ability to multi-task

Ability to work independently

Availability to work overtime

Proficiency in Microsoft Office suite, particularly Word, Excel, and Access

Total Rewards:

As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Company info

Cenlar FSB.
Website :

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