Job Details

Automotive Technician and Parts Rep - Percepta

Company name

Melbourne, FL, United States

Employment Type

Automotive, Bluecollar, Customer Service

Posted on
Mar 25, 2020

Valid Through
Jul 08, 2020

Apply for this job


Automotive Technician and Parts Rep - Percepta','02NCV','US-FL-Melbourne','!*!Expect more than a job.


Our values are the

heartbeat of our organization and we live, breath and play by them every

day. Join our team as a Prior

Approval Service Rep experience the satisfaction of being part of a

unique culture. As a Percepta team member, you can expect 

Culture of Service

- to be treated like you are the customer from day one Teamwork –

belonging to a supportive family team environment that encourages growth,

fosters trust and open communication and acknowledges value in your

contributionsRespect –

a team that is accountable, dependable and gives you their full attentionProactive –

to surround yourself with solution-oriented people who strive to improve

themselves, others and the organizationCareer

growth and lots of learning opportunities for aspiring mindsDiversity -

be a part of our growing diverse and community-minded organization that is

all about having fun!Competitive compensation – we take care of family, which is why we offer

more than just competitive wages and great benefits. Our programs offer

incentives and promote physical, mental, and financial wellness.



Technician Claims Representative



approval department in Melbourne Florida


Full Time Opening

Starts:  4/20/2020



Do You:

Like to work on your own car? Work at a dealership or auto parts store and are

looking for a more comfortable opportunity? Like to help people who have questions about automotive

repair?Then we have the full time opening for you.



work for Percepta?



a Percepta team member you'll enjoy the following:



training on the latest technologyFun,

talented and witty teammatesKnowledgeable,

encouraging and present leadershipFamily-friendly


theme-based employee eventsA

diverse and community-minded organizationCareer

growth and learning opportunities for aspiring mindsand,

yes- all of the competitive pay, medical and vacation benefits you'd expect

from a best-in-class global solutions



What We Offer



Based Culture & Growth Potential

Medical & Dental benefits (first of the month after

30 days full time work)Health & Wellness benefitsPaid Time off, Sick Time, Paid Holidays 401K & Bonus ProgramAnnual Incentive Plan 6 Weeks Paid Training Tuition Reimbursement for qualified and approved



What you will do


Receives inbound

contacts (calls and web) from dealerships, competitive make dealerships and

independent repair facilities regarding extended service contract coverage and

provides claims adjudication per contract terms and contact handling processes.

Establish rapport and portray a knowledgeable and courteous

impression to the caller. Through use of technology, scripts, and

automotive knowledge, listens to callers' requests and provides

appropriate levels of authorization in an efficient, professional manner. Communicate professional, grammatically correct verbal

responses to customer concerns and inquiries. Properly log all customer contacts into appropriate

contact system, to allow for an accurate historical view of a customer's

contacts with the CRC. Identify and relay areas for improvement within the

program Escalate, as appropriate, identified customer inquiries

and concerns.  Meet or exceed all program specific performance

metrics. Continuously improve call handling skills, systems

knowledge, and communications skills, thus, enhancing customer

satisfaction and service level results. Support and sustain a positive work environment that

fosters team performance through own work and behavior. Must be receptive to performance feedback and work on

improving own skills Help identify and resolve conflicts with sensitivity

and tact. Work on activities and/or projects as requested by team





High School Diploma or equivalentMust have a minimum of 1 year of customer service

experienceAutomotive technical

experience required. (Mechanic, Technician, Service Advisor, Service

Manager, Parts Department, Parts Sales, work on your own

Car, etc.)Strong working knowledge of the Internet,

computers, and software (MS Office products, Internet Explorer, etc.)Must type 20 WPMExcellent interpersonal skills are required

Communicate and articulate in an effective

manner (both verbal and written)Ability to exercise independent judgment and

decision making Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.','Automotive Technician and Parts Rep - Percepta

Company info

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