Contact Center Solutions Genesys ACD IVR dialer workforce optimization CRM integration

Profile

NCDIT-711574

Contact Center Solutions Architect-Typical Experience: 36-60 months

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Extensive experience in the design of contact centers utilizing hosted cloud vendor solutions by NICE inContact & Genesys

Required

5 Years

Strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, multi-channel

Required

5 Years

Knowledge of web services, telecom products and services including IP Telephony, SIP, SaaS, networking technologies such as TCP/IP, HTTP and SFTP

Required

5 Years

Working knowledge of cloud connectivity infrastructure

Required

5 Years

Exp in delivering customer-focused solutions based on customer needs with minimal guidance, and exercise sound judgement and decision making

Required

5 Years

customer service oriented, highly organized, and extremely effective in using interpersonal communications skills in this position

Required

5 Years

able to establish and maintain effective and productive working relationships with other DIT units, Agency customers, and vendors.

Required

5 Years

Excellent listening, negotiation, and presentation skills with the ability to solve unique and challenging customer requirements to optimize operation

Required

5 Years

partner with the operations team on the design, documentation, testing and implementation of each agency's hosted contact center solution

Required

5 Years

thorough knowledge of personal computer operations, computer software packages involving the use of WebRTC, databases, spreadsheet, word process, graphics

Required

5 Years

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855-818-5109

Local:

518-218-1700

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Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

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Chicago, IL 60601

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Summerfield, FL 34491

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Company info

Mvp Consulting Plus, Inc.