Technician / Agent - Geek Squad Advance Repair

Profile

Geek Squad

Our Agents quickly and accurately diagnose client technology issues using specialty software and make solution-based recommendations to our clients in a timely fashion. This is a highly-coveted technology role that is perfect for geeks who thrive on both customer interaction and heads down troubleshooting. Geek Squad Advanced Repair Agents are highly regarded members of the team who are on a mission to rescue clients' software and hardware before time runs out.

Key Accountabilities:

Perform diagnostics and navigate requested and recommended repairs in a timely fashion

Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices

Partner with other team members to ensure proper documentation of client requests

Support Geek Squad efforts to protect the world, one device at a time

Basic Qualifications:

6 months experience diagnosing, troubleshooting, or repairing technology products

Experience actively using and learning about consumer electronics

Strong ability to prioritize and multi-task in a fast-paced environment

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Company info

Best Buy
Website : http://www.bestbuy.com