First American Financial Corporation
New York City, NY, United States
Customer Service, Real Estate
Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. First American Title\u2019s National Commercial Services division provides single-point service for simple to multi-property\/multi-state national commercial real estate transactions. We believe that our people are the key to the company\u2019s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For\u00ae 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.firstam.com.Job SummaryAssist escrow branch operations with disbursement of escrow transactions by printing checks, issuing wires, creating cover letters, and issuing final HUD\u2019s. Review and prepare closing files for disbursement once the file is closed. Confirm that the file balances are accurate and disburse the funds according to directions, most often by issuing checks. Work with lenders, buyers and escrow officers to balance files that have closed and disburse the file.Essential FunctionsPrepares wires for transferDisburses files and issues checksIssue closing documents and letters to appropriate partiesBillingProvide internal and external customer serviceNumeric and alphanumeric data entry into First American proprietary softwareAnswer a moderate volume of phone callsDeposit incoming funds from lender.Ensure file is properly balance and reconcile any differences with Escrow Officer.Reconcile incoming and outgoing wires.Cut net proceed checks to borrowers, lien holders and creditors as required.Prepare daily deposit slips.Run daily accounting reportsKnowledge and Skills\/Technology UsedIntermediate level working knowledge of Microsoft Office applications and escrow related software. Ability to type a minimum of 40 WPM required.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Basic accounting knowledge including accounts receivableSettlement statement (HUD) knowledgeEffective analytical and problem solving skillsExcellent customer service and communication skillsDetail orientatedTypical EducationHigh School diploma or equivalentCollege degree preferredTypical Range of Experience1 years Banking and\/or Escrow Experience highly preferredFirst American invests in its employee\u2019s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com\/careers.
First American Financial Corporation
Website : https://www.firstam.com
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.