Job Details

Training and Support Specialist I

Company name
Jordan Health Services

Location
Addison, TX

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Profile


The
Training and Support Specialist I is responsible for day to day training and support
of the agency software solution(s). S/he serves as a resource to the operations
team and works with management to carry out the organization’s Vision and
Mission, ensuring clinical and financial success.

Key
Accountabilities:

Support
of Agency Operations:  Component
Proportion 70%

Trains
staff on the proper use of back office and point-of-care software
Trains
staff on the use, handling, and care of the mobile device
Assists
in the setting up of new users, including issuance of hardware
Trains
office and field users on the proper use of all software solutions
Collaborates
with managers to determine training needs for new and incumbent staff
Participates
in the rollout of the software solution to locations as directed to ensure
successful integration
Seeks
solutions to reported issues by guiding users through training, by repair
and/or maintenance steps
Embraces
the software solution and seeks input from others to ensure effective
operational work flow tasks are chosen and implemented
Collaborates
with others to ensure work flow is compliant with agency policy and
state/federal regulations
Works
to identify methods and interventions needed to ensure electronic data is
accurate and secure
Reports
any actual or potential HIPAA violations
Advises
managers regarding misuse of the software solution(s) which might impede the
reporting of key information
Answering
work tickets via troubleshooting and triage skills
Travel
to branch locations for training and support
Other
duties/projects as assigned

Staffing
/ Staff Development:  Component
Proportion 20%

Ongoing
training of all software solutions as releases and enhancements are
deployed
Ability
to teach in a train the trainer capacity to internal team and for team
building
Other
duties/projects as assigned

Reporting/Planning:  Component Proportion 10%

Communicates
concerns routinely to ensure timely resolution of problems
Provides
feedback to manager after class instruction
Other
duties/projects as assigned

 

Job Requirements
Education,
Previous Work Experience, Skills/Abilities and General Requirements for
position
 
Education/Experience

Must
have a high school diploma or a general equivalency degree (GED).
Two
years post High School education required.
Working
knowledge of Medicare/Medicaid home health care benefits, rules and
regulations preferred.
Two
years customer service experience in home care or related field preferred.
HCHB (Homecare Homebase) experience preferred.

Skills/Abilities

Have
the ability to maintain a positive attitude.
Have
good verbal and written communication skills.
Possess
well developed interpersonal skills.
Have
the ability to organize work and schedule effectively.
Be
willing and able to foster the team and continuous quality improvement
concepts.
Have
a general knowledge of computers.
Have
the ability to think analytically.

 
Other

Must
have satisfactory references from previous employers.
Must
be able to pass a criminal history and Office of Inspector General
background check.
Must
be able to pass a random drug test.
Must
have a dependable vehicle and a valid driver’s license.
Must
be willing to travel as directed by the demands of the job.

Physical
Requirements

Moderate
Lifting.
Ability
to participate in physical activity.
Ability
to do extensive bending, lifting and standing on a regular basis.
Ability
to work for extended period of time while standing and being involved in
physical activity.

 

Company info

Jordan Health Services
Website : http://www.jhsi.com

Company Profile
Based in Mount Vernon, Texas, and founded in 1975, Jordan Health Services provides home health services to pediatric and adult patients throughout the entire State of Texas. With over 13,000 employees in a variety of locations serving literally thousands of individuals every day, Jordan is one of the largest home healthcare providers in Texas. Jordan also has an office location in Texarkana, Arkansas. Jordan’s revenues are generated from Medicare, Medicaid, commercial insurance and consumers. Our mission is to be “…the leading healthcare provider by providing quality, ethical, cost-effective care delivered by the most qualified, best-trained professionals working in a rewarding family-oriented environment”. We accept patients for care regardless of race, color, national origin, religion, marital or veteran status, disability or medical condition, gender or age, or any other category protected by law, or decisions regarding Advanced Directives.

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