It Program Manager

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IT Program Manager
Duties: The candidate will own and drive the existing Program Roadmap, which is currently in year 3, through several continuous improvement projects. These projects include software development improvements, new training, process documentation, metric creation, new processing center openings for physical mail, business process communications, and cost recovery solutions. Evaluate the Continuous Improvement strategy for completeness. This is a current list of projects to execute on with various other teams. Ensure high quality delivery of the operational aspects of the program with existing resources, and processes. This may include ad hoc investigations upon request by senior stakeholders. Investigate root cause analysis, deliver reports, and provide remediation plans to correct. Develop and improve on processes based on feedback and ticketed issues. Develop and manage continuous improvement projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution. Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team. Keep program information current and organize data to submit to management for decision making. Prepare weekly reports and briefings on program status, policies and procedures, in support of acquisition program milestones. Analyze effectiveness and efficiency of program; develop technology and tool recommendations to improve program operations. Work directly with users to solve key issues as needed, particularly when escalated from the Operations Coordinator or a Senior Leader. Build out processes and create templates from scratch, as needed. Develop, drive adoption, and improve key metrics, and build a plan/process to collect data for continuous improvement and metric modeling. Support the cost modeling of alternate physical mail delivery solutions with business case creation including requirements development in support of Senior Managers and C-level Executives. Attend monthly vendor reviews of platform performance, review areas of cost, performance, and process improvements. Daily collaboration with internal staff. Invoice monitoring and payment as needed for monthly and ad hoc expenses. Monitor programs to ensure compliance with policies and procedures. Support/conduct portions of market research.

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