Project Manager - e-Discovery

Profile

Project Manager - e-Discovery

The candidate will be responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success. Will meet with the client to determine requirements, consult with the client on best practices and workflow and submit the requirements into the work flow system in preparation of client delivery. Track progress internally to ensure timelines are satisfied. Manage the client’s expectations, advocate for their needs internally, and communicate progress to the client, deliver on all promises and ultimately, and ensure their satisfaction with all services rendered. Consult with and advise Clients through the scope of their case regarding e-Discovery workflows, project planning, database setup, etc. consistent with industry best practices and standards. Plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved. Gather requirements from the client and passing the same on to Operations via a work order. Manage the client’s expectations by providing routine detailed status updates and reporting. Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise. Submit the requirements into the work flow system. Track progress internally to ensure timelines and budget management are satisfied . Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood. Provide updates on progress regularly as deemed appropriate during the client kick off meeting. Identify, address and document new internal processes to gain efficiencies or better client effectiveness. Communicate work instructions and client requirements in a clear and concise manner internally to Operations. Provide guidance, instruction and work direction for active projects to Operations as needed. Demonstrate and present company solutions to existing and prospective clients. Maintain a general understanding of industry and trends and a thorough understanding of all company products and services and technologies. Obtain a working knowledge of the companies hosted review products. Drive overall client satisfaction through effective coordination and communication of client deliverables. Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise.

Additional Information

Ref. #: 13722

Company info

KLDiscovery
9500 Arboretum Blvd. Suite L2-120
Austin
Texas
United States 78759
Website : https://www.kldiscovery.com