Job Details

Asst Branch Mgr In-Store - Military veterans preferred

Company name
New York Community Bank.

Smithtown, NY

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Supervises all daily Branch operations. Responsible for administration of all Branch procedures in accordance with the guidelines and objectives set by the Bank. Implements sales practices for the purpose of increased internal sales and excellent service quality, promotes cross-selling and referrals by entire staff. Manages Branch staff by way of staff development, coaching, disciplinary and promotional actions, and annual evaluations. In the absence of the Branch Manager, assumes full control and responsibility for entire Branch operations.

Oversees all Branch operations and ensures the Branch is operating in compliance with federal and state baking requirements, and all organizational policy and procedures. Responsible to oversee the daily activities of all employees (BOCs and FSAs) assigned to the Branch. Delegates daily work, addresses disciplinary matters and policy violations, conducts training for Branch personnel, and resolves employee grievances or conflicts. Prepares and delivers disciplinary warnings, and performance reviews (including annual evaluations). Works with the Branch Manager and the Regional Management Team to identify employees for promotional opportunities. Works with the Branch Manager to create, implement, and present staff development activities to enhance skills of Branch personnel. Creates weekly work schedules for Branch employees, and ensures compliance with all timekeeping procedures. Initiates job requisitions with appropriate approval, sources, interviews, and recommends individuals for hire, in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines. Monitors daily Branch activity through different reports available on the Bank's systems. Monitors and reviews the security procedures and controls access to the vault. Performs Branch security procedures at opening and closing. Supervises and/or performs Branch self-audits and reports, including Monthly Report of Proof. Maintains branch appearance and manages branch records and files. Exercises discretion to authorize transactions, approve new account openings wire transfers and fee refunds. Provides supervisor overrides, approvals and other authorizations as delegated per Bank policy. Implements, monitors, and motivates Branch staff with respect to sales and service initiatives in order to generate new relationships, deepen existing customer relationships and achieve assigned production goals. May also be required to perform outside business calls, and follow up on selected sales leads. Manages branch customer service levels to meet Bank-wide expectations.Communicates with customers and resolves more complex problems, issues and complaints. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards. MAY ALSO BE REQUIRED TO: Supervise entire process of currency and coin shipments. Review and approve Currency Transaction Report(s). Supervise and handle adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims, overdraft recovery, fee reversals, Federal Reserve adjustment requests, Wire Transfers, stop payments, bank and certified checks, lost passbooks and checkbooks, etc. Coordinate and represent the Bank in various civic, community and CRA functions to further enhance its image and develop additional business; participate in meetings held by Regional Management, travel to seminars/workshops and to cover other Branches when necessary based on business needs. Verify and authorize all types of interest calculations, adjustments and early withdrawal penalties. P...

Company info

New York Community Bank.
Website :

Company Profile
With assets of $46.7 billion at December 31, 2013, New York Community Bancorp, Inc. is the holding company for New York Community Bank, a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Florida, Ohio, and Arizona; and New York Commercial Bank, a New York State-chartered commercial bank serving consumers and businesses in the New York City boroughs of Manhattan, Queens, and Brooklyn, and the counties of Nassau, Suffolk, and Westchester – all in New York.

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