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Job Details

IT Operations Specialist

Company name
Trelleborg AB

Location
Fort Wayne, IN, United States

Employment Type
Full-Time

Industry
It, Operations

Posted on
Aug 12,2019

Valid Through
Nov 25,2019

Apply for this job






Profile

IT Operations Specialist

Information Technology

Fort Wayne/IN

US

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.

The IT Operations Specialist will be a part of Trelleborg Group Information Technology team with an office in our Trelleborg Sealing Solutions site in Ft Wayne, IN.

Job description

Identifies and diagnoses and resolves IT infrastructure problems on 1st level (first/single point of contact) for all Trelleborg users and communicates solutions to end-users in a user-friendly, professional manner

Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames

Manage end-user incidents and prioritize work based on defined SLAs

Deal with multiple users and prioritizes service in line with business needs

Support of asset management processes following defined Trelleborg IT standards

Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems

Active contribution to 2nd level group activities where required

Contribute ideas to improve IT processes/services

Support implementation of new and/or improved IT processes following Trelleborg IT standards

Improvement of personal skills within the area of responsibility

Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner

Work collaboratively with others to achieve group goals

Candidate profile

Educations and Experience

Minimum 3 years experience in technical computer and networking service support, with experience in implementing, documenting, and operationally maintaining IT infrastructures

Associates degree in computer science required. Bachelor’s degree is an advantage

Experience working in a, preferably global, IT organization underlined by respective training certifications such as CCNA, MCSE, or equivalent preferred

Experience in interacting with external suppliers and service providers a plus

Microsoft certification preferred

Competencies

Ability to manage own work schedule (good self-management and time-management skills)

High level of customer focus and strng customer support commitment

Ability to cooperate with other individuals witha problem-oriented attitidue with a high level of professionalism

Excellent verbal and written communication skills in English

Keen interest in working in a culturally diversified, fast-paced environment

Ability to travel internationally as required by business

Affinity for manufacturing automation

Travel up to 25%

Last application date

2019-10-10

Who to contact

External Applicants: 

  https://careers-trelleborg.icims.com

Internal Employees: 

https://internal-trelleborg.icims.com

Company info

Trelleborg AB
Website : http://www.trelleborg.com/en/Hercules/

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