Business Support Coordinator 1- Remote- Miami FL

Profile

Description

The Business Support Coordinator 1 follows established procedures and guidelines to provide timely and effective clerical support to an office, business unit, department, or other organization group. The Business Support Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Job Description

The Business Support Coordinator 1 gathers, compiles, and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.

Codes and sorts documents so they can be accurately processed or filed.

Makes standard calculations to accurately compile and report statistics.

Responds to, or redirects, routine inquiries from external or internal sources about the organization, its activities, or processes to ensure callers/visitors are answered promptly and accurately.

Communicates with external vendors (for example, vendors for outgoing correspondence, vendors who scan incoming mail) to problem solve.

Performs other routine administrative activities according to the organization's established procedures.

These activities may include answering telephones, distributing incoming mail, preparing outgoing mail, and maintaining digital filing.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, etc.

Ability to compose professional business communications

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Capacity to maintain confidentiality and work independently in support of the department

Bilingual English and Spanish

Work At Home requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) High-speed DSL or cable modem internet connection for a home office; a dedicated space with a door that locks preventing ongoing interruptions.

Monday-Friday 8:00AM to 5:00PM, Overtime is needed on rare occasions if we receive an extraordinary amount of mail. This position is WAH and may require travel to the Humana Doral Office for training in the future.

Preferred Qualifications

High School Diploma or GED

Prior accounts data entry experience

Experience with researching and proof-reading/editing

Reporting relationships

Additional Information:

If Bilingual - Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Workday: ModernHire

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com