Care Coordination Specialist

Profile

Care Coordination Specialist

(Part Time)

Location:

East Providence, RI

The BH Link is searching for enthusiastic professionals who are looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises. The role of the Care Coordination Specialist will be to provide a warm welcome for clients visiting the program, to provide support to the clinical team throughout the client’s visit, and to facilitate connections during referral processes.

Roles and Responsibilities:

- Assist clients in filling out paperwork, as needed,

- Provide information about the BH Link for clients, friends, and family.

- Help to ensure the comfort and safety of clients throughout their visit to BH Link.

- Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program.

- Guide clients through safety checks during their entry into the BH Link facility.

- Assist in facilitating transportation to and from the BH Link facility, as needed.

- Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.

- Maintain documentation and logs, as appropriate.

- Engage in insurance authorization.

- Consistently assess the needs of the program to determine where support is needed.

- Provide additional clinical and administrative support as needed.

Desired Skills:

- Personable and compassionate in approach.

- Able to build rapport with clients within a short period of time.

- Able to apply learned verbal de-escalation techniques with clients in crisis.

- Works well in a team setting and communicates effectively with other professionals.

- Proactive and engaged when working with clients and co-workers.

- Ability to multi-task and prioritize effectively in fast-paced environments.

- Ability to work on various platforms, including electronic health records.

- Multilingual professionals are encouraged to apply (and reimbursed accordingly).

Experience and Education:

- Minimum associate’s degree in human services (or equivalent experience)

- Preferred 1-3 years' experience in human services (or other relevant experience)

Company info

NRI Community Service