Domestic Senior Consultant - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Domestic Senior Consultant - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eWith more than 60 years in operation, \u003ca href=\https://www.cartus.com/\ target=\_blank\\u003eCartus\u003c/a\u003e offers a broad range of world-class employee relocation services designed to manage all aspects of an employee’s move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 50 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003e\u003ca href=\http://www.anywhere.re/\ target=\_blank\\u003eAnywhere Real Estate Inc.\u003c/a\u003e\u0026nbsp;(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, and \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.\u0026nbsp; Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.\u0026nbsp; With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eAt Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eRecognized as one of the World’s Most Ethical Companies since 2011\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eAnywhere has also been designated a Great Place to Work since 2019\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eNamed one of LinkedIn’s Top Companies in the US.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eHonored by Forbes as on of the World’s Best Employers for Diversity and Top Female Friendly Companies.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Irving,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Colorado Applicants Only,AnswerValue:\u003cdiv\u003e\u003cspan style=\font-size: 16px\\u003e\u003cspan style=\font-family: Verdana, Geneva, sans-serif\\u003eThe base hourly range for this position in Colorado is $26.04 to $32.\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e,VerityZone:formtext57,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Exciting News,AnswerValue:We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. For more information about this change, please click \u003ca href=https://www.anywhere.re/ target=\_blank\\u003ehere\u003c/a\u003e. ,VerityZone:formtext58,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3406,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:14325BR,Title:Domestic Senior Consultant - Remote,JobSiteId:7080,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26611\u0026siteid=7080\u0026PageType=JobDetails\u0026jobid=1113965,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:autoreq,JobTitle:formtext4,Position3:[formtext23,formtext19,formtext25],Summary:jobdescription,Section2Fields:[formtext16,formtext1,formtext58,formtext36,formtext57,formtext34]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \/* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; }#N##N##truste-consent-button {#N# margin-top: -20px;#N#margin-left: 10px; }\,\Responsive_BackgroundColor\: \#ffffff\,\Responsive_BackgroundImage\: \https://static.wixstatic.com/media/e7f500_bd5f4da47dcd45b999e40471ab9a6588~mv2.png\,\Responsive_BaseFontColor\: \#747474\,\Responsive_BaseFontFamily\: \Arial, Arial, Arial, sans-serif\,\Responsive_BaseFontSize\: \16px\,\Responsive_ButtonBackgroundColor\: \#141346\,\Responsive_CompiledCSS\: \/* remember to define focus styles! 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one\}},FooterInfo:[{Name:Privacy Policy,Value:https://www.anywhere.re/privacy-policy,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.anywhere.re/accessibility,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://0dfc6f71-334e-4c0c-bce7-250360c9ed12.usrfiles.com/ugd/0dfc6f_741de42c7fab40c4a6102d4dd65fbee6.pdf ,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://0dfc6f71-334e-4c0c-bce7-250360c9ed12.usrfiles.com/ugd/0dfc6f_ef1db25d300246449e2881e1ce5186ed.pdf,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:164eec23-e94e-4717-87b4-433a7ab99256,TotalCount:125,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:1113965,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2022-10-14T12:55:10.057\,\description\:\\u003cdiv\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003ePrimary Function:\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eThe Senior\u0026nbsp;Client Services Consultant serves as the navigator and owner of the relocation process for transferees, including high level executives and VIP customers. Additionally will assist management with team development, reporting, and compliance to metrics and deliverables.\u0026nbsp; Provide support for high level customers and those that need service recovery.\u0026nbsp; Will be involved in projects working across teams and supporting management across the organization.\u0026nbsp; You will provide subject matter expertise in relation to all customer related deliverables. Your responsibilities may include administration of relocation policy/program, counseling on best utilization of services and benefits, coordination of the shipment of household goods, monitoring third party services, expense management, review and interpretation of marketing reports, review appraisals and inspections, oversee equity funding process, coordination, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u0026nbsp;\u003c/p\u003e\u003cdiv\u003e\u003cp\u003e\u003cbr\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eMajor Duties and Responsibilities:\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eSupports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring, and performance management of the consultants.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003ePerform file audits\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eReinforce team compliance with Cartus Corporate policies, programs, and standards.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eAct as a resource for service escalations, problem resolution and process and procedural updates/changes.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eLead team by modeling exceptional customer service and driving excellent service initiatives.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eServe as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive, and just-in-time feedback.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eProvide guidance and counseling within policy to eliminate escalations and customer concerns to ensure service recovery as needed.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eMaintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eCommunicate policy exception trending and efficiency suggestions to management to share with client.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eParticipate in special projects as needed, including client presentations, and conducting chairside demonstrations for clients on Cartus systems and processes\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eCritical Dimensions/Selection Criteria\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eCustomer advocacy and superior customer service skills\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eClear, concise grammatically correct communication skills (written and verbal)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eInterpersonal/Influencing Skills\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eDetail oriented; ability to multitask\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eManage stress and pressure\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eAbility to plan and organize\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003cbr\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eQualifications/Selection Criteria\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eMinimum 2 years CSC2\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eBachelor\u0027s degree or 3 years\u0027 experience in the customer service/ relocation industry required\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eDemonstrated leadership skills required\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e#LI-NW1\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\,\hiringOrganization\:{
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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/